Jennifer Dominguez
Shallowater,TX
Summary
Over 26 years professional experience with the public. Self-motivated and confident in making independent decisions. Proven skills in resolving customers' problems. Very well coordinated and able to meet deadlines. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
AP/AR and Billing Specialist
Horizon Glass
Lubbock, Texas
01.2012 - Current
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Prepared bank deposits by compiling data from cashiers.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Resolved customer inquiries regarding bills and payments.
- Generated financial reports for management review on a regular basis.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Performed data entry into accounting software programs such as QuickBooks.
Receptionist
Window Covering Company
Lubbock, Texas
01.2011 - 01.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Assistant Manager
Krispy Kreme
Lubbock, Texas
01.2003 - 01.2011
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
Assistant Manager
Pizza Hut
Lubbock, Texas
01.1997 - 01.2003
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Internship
Border Management, Inc.
Lubbock, Texas
01.2002
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Bachelor of Science in Accounting -
Colorado State University-Global Campus
12.2020
Associate Degree - Office Technology, Administrative Emphasis
South Plains College
12.2002
Skills
- Payment posting
- Invoice Processing
- Customer Engagement
- Billing dispute resolution
- Collections
- Accounts receivable expertise
- Invoicing proficiency
- Accounting Support
- Job Billing
- Bookkeeping
- General accounting
- Customer Service
- Administrative Support
- Payment Processing
Relevant Experience
Composed help charts for employees to help productivity and cost., Implemented banners for customers for information and ongoing sales., Entered accounts payable records and exported them to the corporate office., Verified credit invoices and logged them into the AS400 program., Arranged the weekly work schedule for 30 employees., Inputting orders, invoicing, estimating, accounts receivable, accounts payable into QuickBooks., Organized company domain name for emails and email provider., Ordered insulated glass, hardware and tools, shower enclosures, and stock material., AIA Monthly progress billings that needed to be notarized., Resolved wide range of consumer problems, applying poise and assertiveness to their complaints or disagreements., Improved efficiency by 10% through arranging an assembly line for the ordering of around 350 filled cups of product., Increased effectiveness by helping the company or personnel adapt to changes in new wholesale invoices and procedures., Organized office to help managers focus on their task at hand, in a clean and functional office., Punctual to work showing readiness and involvement in the company., Figured quotes for customers from: window glass replacement, mirrors, shower enclosures, KV sliders, storefront door replacement and various other quotes/estimates., Typed and set up safety program for our OSHA program and Tool Talks.
Timeline
AP/AR and Billing Specialist
Horizon Glass
01.2012 - Current
Receptionist
Window Covering Company
01.2011 - 01.2012
Assistant Manager
Krispy Kreme
01.2003 - 01.2011
Internship
Border Management, Inc.
01.2002
Assistant Manager
Pizza Hut
01.1997 - 01.2003
Bachelor of Science in Accounting -
Colorado State University-Global Campus
Associate Degree - Office Technology, Administrative Emphasis
South Plains College