To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Student Advisor / Receptionist
Northwestern College
01.2022 - 10.2022
Compile, record, and code results or data from interview or survey, using computer or specified form
Advised students individually and in groups on academic programs for individual interests.
Pointed students to relevant information about academic and personal support services available on campus.
Perform customer services, such as answering telephones or assisting students with financial or Career questions
Assist individual potential students in filling out applications or questionnaires
Maintain and update filing, inventory, mailing, and database systems, either manually or using computer
Compute, record, and proofread data and other information, such as records or reports from current, old and new students
Complete School schedules, manage calendars, and arrange appointments and school tours
Review files, records, and other documents to obtain information to respond to students or faculty requests
Conduct orientation sessions for new students
Organized students graduation and other events for students
Caregiver Supervisor
New Era Support Services
06.2021 - 01.2022
Compile, record, and code results or data from interview or survey, using computer or specific form
Perform patient services, such as answering phones or assisting patients with financial or medical questions
Assist individuals in filling out applications or questionnaires
Maintain and update filing, inventory, mailing, and database systems, either manually or using computer
Compute, record, and proofread data and other information, such as records or reports
Complete work schedules, manage calendars, and arrange appointments
Review files, records, and other documents to obtain information to respond to requests
Conduct orientation sessions and arrange on-the-job training for new hires
Maintain records of New Hires, Enter New Hire information in database.
Certified Nurses Assistant
Family Counseling Services
10.2020 - 06.2021
Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff
Record and maintain patient information, such as vital signs, behavior, progress notes, treatments, or discharge plans
Clean and disinfect rooms and furnishings to maintain a safe and orderly environment
Complete administrative tasks, such as entering orders into computer, answering telephone calls, or maintaining medical or facility information
Interview patients upon admission and record information
Entered confidential chart information into database
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Handled high levels of communication via fax email website and phone
Schedule and coordinate staff and other meetings, Schedule appointments and maintain calendars
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Performed client intake procedures according to internal standards for new admissions.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Patient Service Representative
VNA Health Care
10.2018 - 06.2021
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
Advise customers of necessary actions and strategies for debt repayment
Locate and monitor overdue accounts, using computers and a variety of automated systems
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Built and maintained positive working relationships with patients and staff.
Filed and maintained patient records in accordance with HIPAA regulations.
Managed patient registration process, confirming data accuracy and completeness.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Investigated insurance claims denials and appeals.
Answered incoming calls, scheduled appointments and filed medical records.
Trained new staff on filing, phone etiquette and other office duties.
Facilitated communication between patients and various departments and staff.
Recommended service improvements to minimize recurring patient issues and complaints.
Certified Nurse's Assistant
Heritage Woods Of Batavia
05.2014 - 05.2018
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Followed directions of licensed nurses to administer medications and treatments.