Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Donahue

Hamburg,NY

Summary

Proven to excel in fast-paced environments, I significantly enhanced patient satisfaction and streamlined billing processes at WNY Dental. Skilled in patient documentation and adept at multi-line phones, my detail-oriented approach and excellent multitasking capabilities have consistently improved office efficiency and patient care quality.

Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.

Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.

Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.

Diligent [Desired Position] with background in dental reception work. Proven ability to manage patient schedules and maintain accurate records. Demonstrated skills in customer service and administrative support.

Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

15
15
years of professional experience

Work History

Dental Receptionist

WNY Dental
02.2015 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Dental Assistant

WNY Denal
02.2015 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.

Law Office Receptionist

William Bernhardi
01.2010 - 02.2015
  • Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
  • Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
  • Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
  • Assisted legal staff in drafting correspondence, proofreading documents for accuracy, formatting consistency before submission or distribution.
  • Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.
  • Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
  • Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
  • Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.

Education

Certificate - Phlebotomy

Austin Peay State University
Clarksville, TN
05-2013

High School Diploma -

Frontier High School
Hamburg
06-1998

Skills

  • Excellent multitasking capability
  • Maintaining cleanliness
  • Treatment room setup
  • Patient documentation
  • Dental staff support
  • Adept at multi-line phones
  • Appointment confirmation
  • Medical chart management
  • Confidentiality
  • Patient file management
  • Pleasant speaking voice
  • Records Management
  • Patient interviewing
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Detail Oriented

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Dental Receptionist

WNY Dental
02.2015 - Current

Dental Assistant

WNY Denal
02.2015 - Current

Law Office Receptionist

William Bernhardi
01.2010 - 02.2015

Certificate - Phlebotomy

Austin Peay State University

High School Diploma -

Frontier High School
Jennifer Donahue