Jennifer Doolan
Goshen,OH
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
9
9
years of professional experience
Work History
Server/ Trainer
Skyline Chilli
01.2019 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Server/trainer
Nicola's Ristorante
08.2015 - 01.2019
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
Education
High School Diploma -
Milfor High School
Milford, OH05.2001
Skills
My biggest strength is in customer service, listening and understanding exactly what the customer wants, and making that happen to above the standard they were hoping for I am also a fast learner, highly dependable and I have excellent attention to detail My ability to multi-task in a stressful situation while staying positive is unmatched
Timeline
Server/ Trainer
Skyline Chilli
01.2019 - Current
Server/trainer
Nicola's Ristorante
08.2015 - 01.2019
High School Diploma -
Milfor High School
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