Jennifer Dorle
Tulsa,OK
Summary
Personable and driven with knack for building strong relationships and ensuring client satisfaction. Possesses comprehensive understanding of account management principles and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
National Account Coordinator
The Armstrong Company
06.2024 - Current
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Rate negotiation and resolve past due accounts.
Program Coordinator
1st Priority Home Health
09.2023 - 06.2024
- Supervise and evaluate House Supervisors and Habilitation Training Specialists and recommend their hiring, wage increase, transfer and dismissal to the Senior Program Coordinator.
- Facilitated seamless coordination of events and meetings by organizing logistics, preparing materials, and overseeing agenda implementation.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Military/International Coordinator
Admiral Moving Services
08.2021 - 07.2023
- Advise customers on all aspects of the relocation process, answer any questions and seek prompt resolution for any problems that may arise
- Calling clients regarding past due accounts and rate negotiation
- Microsoft office systems, TEAMS and ERP systems
- Streamlined communication processes for improved efficiency in handling cross-cultural interactions.
Certified Move Coordinator
Premier Moving & Storage
08.2021 - 07.2023
- Responsible for estimating COD and Intrastate moves and submitting proposals to appropriate departments for approval
- Generated detailed reports on completed moves for upper management review, enabling data-driven decision-making within the organization.
- Calling clients regarding past due accounts and rate negotiation
- Microsoft office systems, TEAMS and ERP systems
Independent Contractor
Admiral Moving Services
12.2017 - 08.2021
- Provide outstanding direct customer service to all customers throughout their relocation
- Worked with a SAP Inventory Management systems.
- Time Management to insure pick up and delivery of household goods were within the booking dates
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Independent Contractor
ARMSTRONG RELOCATION
07.2015 - 10.2017
- Time Management to insure pick up and delivery of household goods was accomplished within the booking dates
- Used a SAP Inventory Management system.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
Certificate - Medical Assistant
Ross Medical Education Center
Saginaw, MI02.2004
Skills
- ERP Systems
- Customer relationship management
- Document management
- Microsoft Office
- Office administration
- Supervising experience
- Medical office experience
- Medical administrative support
- Relocations
Certification
- Certified Medication Aide
- CPR Certification
- Driver's License
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
National Account Coordinator
The Armstrong Company
06.2024 - Current
Program Coordinator
1st Priority Home Health
09.2023 - 06.2024
Military/International Coordinator
Admiral Moving Services
08.2021 - 07.2023
Certified Move Coordinator
Premier Moving & Storage
08.2021 - 07.2023
Independent Contractor
Admiral Moving Services
12.2017 - 08.2021
Independent Contractor
ARMSTRONG RELOCATION
07.2015 - 10.2017
Certificate - Medical Assistant
Ross Medical Education Center
Similar Profiles
Abrahm ShullAbrahm Shull
Relocation Specialist at The Armstrong CompanyRelocation Specialist at The Armstrong Company
Ami ToddAmi Todd
Vice President of Organizational Development at The Armstrong CompanyVice President of Organizational Development at The Armstrong Company
Sherilyn CassidySherilyn Cassidy
Owner at The Armstrong CompanyOwner at The Armstrong Company
Micah TuckerMicah Tucker
Registered Nurse, Women's and Children's Post Op at Ascension St. John HospitalRegistered Nurse, Women's and Children's Post Op at Ascension St. John Hospital
Peter TibblesPeter Tibbles
SVP, Manager, International Sales and Trading at BOK FinancialSVP, Manager, International Sales and Trading at BOK Financial