JENNIFER DORSETT
Gordo,Al.
Summary
In search of a position where I can make a positive difference. I have years of experience in retail, customer service, and managing a team. I enjoy fast-paced and productive environments. I am a very dedicated individual with a strong work ethic.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Kelly Services
Gordo, Al
09.2014 - Current
- Read books to entire classes or small groups
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Enforce administration policies and rules governing students
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Assist in bus loading and unloading
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Collect money from students for school-related projects.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Seasonal Delivery Driver
UPS
Tuscaloosa, Al.
11.2023 - 01.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Utilized street maps to plan and determine most efficient routes.
Overnight Team Lead
Walmart
Northport, Al.
10.2019 - 10.2023
- My night begins with planning and strategically positioning my employees in a certain area of the store so that we are able to turn the freight on all of our trucks from the night
- We typically have a grocery truck (sometimes two) and a general merchandise truck (sometimes two), and a frozen and dairy truck that has to be worked completely
- I usually have a team on average of 20-30 people
- I am also responsible for and accepting any trucks that may deliver during my shift
- I am responsible for setting my team up for success
- I am also accountable for the attendance of my team and any training they require
- The purpose of my team is to have the freight available for our online grocery team and our customers
- I delegate tasks to my team constantly throughout the night
- I have to monitor the productivity of my employees and give any disciplinary actions when needed or any additional training when needed
- I am also accountable for changing on hands to make sure our system for ordering is on point.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Evaluated employee performance against established goals and standards regularly.
- Provided leadership and guidance to overnight team members.
- Trained new employees on safety protocols, job duties, and customer service standards.
Modular Team Associate
Walmart
Northport, AL
09.2021 - 03.2023
- Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Team Lead/Supervisor
Walmart
Northport, AL
10.2020 - 09.2021
- This role required me to manage a team of 13 associates
- My duties for the day begin by touring my side of the store (consumables and grocery), communicating with other management, checking important emails, and checking the call-out list
- I then plan out my teams' day and decide how we can be the most effective
- I then call a morning huddle and give out my teams' task
- My team is responsible for 15 departments in the backroom
- Our number one responsibility is to ensure our products are stocked for our customers
- We are also responsible for making sure the next team has the tools they need to perform their job
- I am also responsible for planning, setting features, and merchandising
- I check daily to see the trucks that we will receive that day.
Grocery Department Manager
Walmart
Northport, AL
10.2019 - 10.2020
- Responsible for operating the grocery area of my store, specifically the dry grocery area
- My tasks included price changes, section work, building features, merchandising, helping stock freight, maintaining my bins in the backroom, helping customers throughout the day, and making sure my department was clean and shoppable.
Waitress
Cattle on a Flame
Gordo, Al
10.2014 - 10.2019
- Manage weekly schedules for waitresses and kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Escort customers to their tables
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Customer service manager
Walmart
Northport, Al
04.2017 - 03.2019
- Manage a team of about 8 associates schedule breaks and lunches give loans, perform money pick ups perform audits on registers key turns when needed training and leading cashiers check in and check out site to store packages make sure front end is stocked and zoned Resolve customer complaints or answer customers' questions regarding policies and procedures
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customer complaints regarding sales and service
- Prepares deposit from day before's business activities file reports daily in proper location research long and short on all registers perform money transfers daily handling money transactions with customers count vault and replenish money recycler as needed compare change orders and deposits to bank activity sheet.
Education
Associate -
Bevill state community college
05.2004
Advanced -
Lamar County High School
05.2000
Skills
- Strong leadership
- Employee engagement
- Technical knowledge
- Team motivation
- Analytical Thinking
- Team Collaboration
- Time management abilities
- Attention to Detail
- Excellent Communication
- Task Prioritization
- Problem-Solving
- Customer Service
- Customer rapport
- Punctuality
Additional Information
Customer service, Merchandising, Inventory control, Team Management, Time Management, Delivered packages accurately and efficiently to customers during high-volume holiday season., Demonstrated strong time management skills, consistently meeting delivery deadlines.
Timeline
Seasonal Delivery Driver
UPS
11.2023 - 01.2024
Modular Team Associate
Walmart
09.2021 - 03.2023
Team Lead/Supervisor
Walmart
10.2020 - 09.2021
Overnight Team Lead
Walmart
10.2019 - 10.2023
Grocery Department Manager
Walmart
10.2019 - 10.2020
Customer service manager
Walmart
04.2017 - 03.2019
Waitress
Cattle on a Flame
10.2014 - 10.2019
Substitute Teacher
Kelly Services
09.2014 - Current
Associate -
Bevill state community college
Advanced -
Lamar County High School