Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Dotson

Berwyn,IL

Summary

Motivated individual which thrives in fast-paced work environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Overview

15
15
years of professional experience

Work History

Dynamic Scheduler/Service Representative

Loyola University Medical Center
Maywood, IL
05.2013 - Current
  • Utilizes and is proficient in registration software system in accordance with ambulatory, LUMC and LUPF guidelines to secure accurate demographic and insurance data.
  • Register new patients to the medical center. Ensure we have their proper insurance information and that we as a facility take their insurance.
  • Schedules through healthcare database patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered.
  • Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment.
  • Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date.
  • Proactively manages schedules to endure quality patient care, customer service, and optimize utilization of clinical resources to grow the practice.
  • Completes daily reviews of provider schedules to catch scheduling errors and make schedule manipulations to maximize utilization.
  • Completes temporary template maintenance including adding and closing out clinic sessions and coordinates permanent template changes.
  • Acts as the first point of contact for the patient access team to facilitate and develop solutions to patient access problems and escalate to clinic manager as needed.
  • Share knowledge and provide training and expertise related to the department scheduling protocols with the patient access team.
  • Manage bumped patients-assist and delegate to staff to call and reschedule bumped patients.
  • Ensure Cadence build and scheduling protocols remain up to date with department changes.

Project Coordinator

Home Depot
Lombard, IL
02.2007 - 02.2013
  • Project Coordinator for Chicago Division of The Home Depot, which grosses annual sales of $24 Million.
  • Responsible for management of multiple ongoing projects in specified sales territory.
  • Acts as a primary contact in designated territory for customers, service providers, field inspectors and vendors.
  • Prepare and distribute sales paperwork and service provider packages to responsible parties for completion.
  • Manage the scheduling for field inspectors and service providers with customers.
  • Work with vendors in the ordering of materials and in the scheduling of deliveries.
  • Communicate and prepare documentation for different municipalities to secure/close out permits and schedule inspections based on city codes.
  • Follow up as necessary with parties regarding collections and missing settlement payments.
  • Handle all project related inquiries from customers, and help resolve any customer concerns or issues.
  • Lead in the submission of all required permit information for projects, and follow-up on and outstanding requirements or issues.

Education

High School Diploma -

Morton West HS
Berwyn, IL
06.1992

Skills

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented

Timeline

Dynamic Scheduler/Service Representative

Loyola University Medical Center
05.2013 - Current

Project Coordinator

Home Depot
02.2007 - 02.2013

High School Diploma -

Morton West HS

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Jennifer Dotson