Jennifer Doughten

• Provided exceptional customer service when scheduling client services via phone calls, text or email correspondence.
• Performed dispatch duties to keep clients updated and technicians informed of any schedule changes, additional information or concerns.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained financial records and preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
• Oversaw payroll processing to ensure timely and accurate employee compensation.
• Oversaw daily operations to ensure smooth functioning of office activities.
• Organized documents and records to support compliance and accessibility. Applied and secured permits, notarized documents.
• Managed vendor relationships to secure quality services and cost-effective contracts.
• Assisted with product sales and services.

• Oversaw daily operations to ensure smooth functioning of office activities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained financial records and preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
• Oversaw payroll processing to ensure timely and accurate employee compensation. Processed W2's, paid taxes.
• Assisted with product sales and services. Water testing. Maintained website. Deigned business cards.

Worked for Kmart in multiple locations between 2002 and 2014 that included: Oak Harbor, WA, Palm Bay, FL and Cherokee, IA primally as a service desk associate and a department head.

• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Consistently met or exceeded performance targets related to speed, accuracy, and customer satisfaction in front desk operations.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
• Enhanced store security by identifying and reporting suspicious activities.
• Demonstrated versatility by cross-training in various departments throughout store when required.
• Collaborated with team members to maintain smooth operations during peak hours.