Jennifer Douglas
Minooka,IL
Summary
Hardworking employee enthusiastic about learning the railyard inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Driver/Operator
ITS Conglobal
07.2023 - Current
- Followed proper safety procedures and protocols while driving freight around the yard to either park trackside or in the lots.
- Operated 1200s, sideloaders, and widspans in proficient manner in unloading and loading trains.
- Helped outside drivers in locating freight and other needs when asked.
Driver/Operator
Parsec, Inc.
03.2011 - 07.2023
Medical Billing Specialist
Joliet Medical Group
02.1999 - 09.2010
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education
High School Diploma -
Romeoville High School
Romeoville, ILSkills
I have a history of strong customer service skills, and have always enjoyed working with and helping others I am able to complete tasks in a timely and efficient manner I pride myself in being reliable and knowledgeable at any task given to me I have typing skills, and some computer skills, and can easily learn any necessary programs needed for a position I am professional with clients with a friendly and compassionate demeanor
Timeline
Driver/Operator
ITS Conglobal
07.2023 - Current
Driver/Operator
Parsec, Inc.
03.2011 - 07.2023
Medical Billing Specialist
Joliet Medical Group
02.1999 - 09.2010
High School Diploma -
Romeoville High School