Jennifer Dover

• Delivered crisis intervention services for students, families, and staff during critical incidents.
• Conducted assessments to identify mental health needs and develop tailored treatment plans.
• Facilitated individual, group, and family therapy sessions across various settings.
• Collaborated with teachers and families to implement effective, trauma informed, support strategies for students.
• Incorporated evidence-based practices to enhance client outcomes and address specific needs.
• Efficiently established rapport with clients & families through empathetic communication techniques.
• Educated clients and families on coping strategies and trauma recovery techniques.
• Maintained accurate clinical records in accordance with state regulations and agency policies.
• Educated clients and families on coping strategies and trauma recovery techniques.

• School based provider at Willowick and Eastlake Middle Schools.
• Delivered targeted support for 2 units diagnosed with emotional disturbances and 1 unit diagnosed with autism spectrum disorder at Shore Middle School in Mentor.
• Provided individualized support to K-12 students in Kirtland Schools.
• Facilitated family support within intensive family services program.
• Provider during practicum leading groups in Day Treatment program.

• SPED Instructional Assistant in the K-4 Resource Room.
• Developed and Implemented the Character Education Curriculum for all 4th grade homerooms.
• Researched and provided supplemental speech, cognitive function, occupational therapy, and socio-emotional tools, enhancing support for scholars and teachers.
• Assisted Deans and Teachers with high risk scholars.
• Collaborated with school counselor to promote common goals.
• Collaborated with the PBIS committee to promote a positive culture.
• Created PBIS newsletter with resources for scholars and parents, promoting positive behavior at home and school.
• Created and successfully promoted a Donors Choose project to add a new library for 4th grade.
• Initiated a Random Acts of Kindness Everywhere program.
• Collaborated with parents to strengthen partnerships and support student success.
• Taught & Tracked Scholar Progression in Repeated Reading and Reading Mastery & ST Math.
• Taught AIR Test Preparation to target scholar groups in 3rd & 4th grade Math & Reading Skills.
• Learned and utilized Whole Brain Teaching techniques.
• Researched tools and provided resources for scholars to use at home with accountability challenges that ensured they were motivated to use them so we could celebrate their success.
• Completed No-Nonsense Nurturer Certification for highly effective class.
• Collaborated with curriculum coordinator to develop student climate surveys for grades K-2 & 3-4.
• Substituted for K-4 enrichment teachers during absences.

• Exceeded goal of processing 15% of dean referrals by completing 39% of interactions, facilitating solutions among scholars, teachers, and parents, and managing 46% of suspensions through comprehensive communication.
• Researched and advocated for restorative practices, promoting trauma-informed care for challenging scholars to foster a supportive educational environment.
• Led curriculum development initiatives across diverse educational programs.
• Collaborated with faculty to enhance teaching strategies and student engagement.
• Managed compliance with state educational regulations and accreditation standards.

• Ensured compliance and successful completion of all K-12 (3 schools) state and district assessments.
• Maintained confidentiality and security of all test materials, test logs, test documents, proctor passwords, student information and scores.
• Communicated with the Ohio Department of Education and Concept Schools Corporate office and HSA Lorain Administration regarding clarification of test administration, procedures, possible security breaches/infractions.
• Trained staff in test security and administration, reinforced implementation of security and administration procedures.
• Developed test schedules for nearly 50 K-12 teachers, effectively balancing needs of staff, students, school calendar, and outside agencies.
• Launched online resource for students featuring links to key test preparation sites, enhancing access to study materials.
• Led training sessions for Girls Middle and High School Volleyball teams to develop skills and teamwork.
• Directed practices for Boys and Girls Middle School Track teams to improve athletic abilities and teamwork.

• Achieved ELITE rating in all categories for client surveys at Lucien Realty, reflecting outstanding client satisfaction.
• 2014 Mega-Million Dollar Club (Top 13% of the network of nearly 35,000 agents, 1100 offices, 47 states).
• Implemented training for brokerage on conducting updated, motivational, agent-driven weekly meetings, enhancing engagement and collaboration.

• Maintained internal controls over accounts receivables/cash receipts, monitoring charge posting, billing, and collection operations for compliance with established policies and regulations.
• Developed and implemented controls to ensure billing and payment cycles adhered to established internal and third party payor requirements.
• Developed and provided management training for peer managers based on directives from the Vice President of Kellison & Company. Enhanced managers' knowledge in conflict resolution, professional image, and training tactics.
• Streamlined work allocation and problem resolution for 15 direct reports. Evaluated performance and made recommendations for personnel actions; motivated employees to achieve peak productivity and performance.
• Created essential documentation to enable highest level of customer service for 35+ clients and over 200 physicians.

Successful in reaching the top 2% of the entire company while working from home office. Provided leadership, motivation, and training to Independent Unit and offspring units of 30+ consultants.

• Managed project logistics for hardware and software installation, configuration, and testing.
• Oversaw operational functions for claims operations, aligning with organizational goals.
• Executed technical activities to optimize customer service systems and enhance claims processes.
• Coordinated client-server project within claims operations department, ensuring seamless integration.
• Led year 2000 compliance project, coordinating cross-functional efforts to meet regulatory deadlines.
• Performed analysis of business and systems workflows, providing improvement recommendations to management.
• Supported 350 internal customers, including executives in Cleveland and Toledo locations.
• Streamlined claims operations, enhancing efficiency and service delivery for internal clients.

• Collaborated with IT resources/contractors and BWC sources to develop and implement new programs, facilitating effective launch of Ohio Worker’s Compensation outsourcing.
• Oversaw billing operations and scanning processes, enhancing accuracy of BWC communication.
• Hired, trained, and conducted performance reviews for 14 staff members, ensuring strong team capability and alignment with organizational goals.
• Documented training manuals, disaster recovery plans, and company policies.