Jennifer Dowalo
Levittown,PA
Summary
Detail-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Brings fresh perspective and strong commitment to quality and success. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting company objectives.
Overview
11
11
years of professional experience
Work History
International Logistics Coordinator
CLX Logistics
05.2023 - Current
- Maintained detailed records of international shipments, ensuring company-wide transparency and facilitating accurate reporting for both internal stakeholders and regulatory agencies.
- Managed logistics for multiple global projects, ensuring on-time delivery and seamless coordination between teams.
- Developed comprehensive contingency plans for potential interruptions in supply chain, ensuring minimal impact on delivery timelines or customer satisfaction levels.
- Streamlined international shipping processes by coordinating with carriers and implementing cost-effective strategies.
- Developed strong relationships with key vendors, negotiating favorable contracts and securing better shipping rates while ensuring high-quality service
- Created and enforced detailed organization processes to increase quality and service standards.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Improved order accuracy through meticulous data entry and verification processes.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Completed hazardous certifications for DOT, IMDG, and IATA
Farm Manager/Trainer
Cando Farm
06.2013 - Current
- Trusted by owner/operator to run all operations.
- Head Trainer at farm and off property competitions.
- Teach horseback riding lessons to children and adults, therapeutic riding lessons to special needs children.
- Oversee purchase and resale of horses.
- Exercise and train clients' horses and assist them with any additional requests or concerns.
- Coordinate lesson, competition, and employee schedules.
- Work closely with employees & riders to improve practices, techniques and safety choices, optimizing performance and overall well being of the horses.
International Import Coordinator
Jillamy/Mode Transportation
10.2021 - 04.2023
- Coordinated shipments of product from country of origin to final destination by both air, ocean, and land transport for over 200 unique clients.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Manage a large daily volume of emails with a rapid response time (over 2500+ emails daily).
- Developed tracking reports, which alleviated customer inquires and boosted time savings.
- Accurately input all shipment details into company's system using IES.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Streamlined import processes by implementing efficient tracking and documentation workflow.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
Teller
Mid Penn Bank
03.2021 - 10.2021
- Promoted a welcoming atmosphere by greeting customers warmly upon arrival and addressing them by name when possible.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained up to date security logs and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Referred customers to other banking departments for specialized services to meet branch goals & customers' needs.
Supervising Agent
Bisanz Agencies
09.2020 - 01.2021
- Responsible for all phases of sales cycle and supervision of other agents and their success.
- Passed state health and life insurance exams on first attempt.
- Earned leadership position within the first 30 days for outstanding performance.
- Sold and enrolled customers in health and life insurance.
- Completed enrollment applications for underwriting with precision and accuracy.
- Clearly explained policies to prospective and existing customers.
- Retained existing customers by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
- Assisted with onboarding and training of new employees.
- Mentored during team and leadership meetings.
Operations Manager in Training
LA Fitness
10.2019 - 03.2020
- Acquired a variety of management and operations experience running & organizing multiple gym locations.
- Granted management training within first 30 days to advance from front desk position by exceeding expectations and showcasing high potential.
- Primary customer service representative and point person for escalation.
- Enforce club rules and policies.
- Greeted and interacted with club members or prospective members to build connections and nurture relationships.
- Oversee cancellations, refunds, billing clear up, etc for membership accounts.
- Handled cash deposits and monitored the club's miscellaneous gross.
- Led hiring, onboarding, and training of new hires.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
High School Diploma -
Neshaminy High School
Langhorne, PABucks County Community College
Newtown, PAEastern Gateway Community College
OnlineSkills
- Skilled in Microsoft Office Suite
- Meticulous attention to detail
- Handle & prioritize diverse tasks
- Administrative Support
- Strategic Planning
- Reliable and Responsible
- Exceptional rapport building & sales abilities
- Logistics, schedule, & email management
Timeline
International Logistics Coordinator
CLX Logistics
05.2023 - Current
International Import Coordinator
Jillamy/Mode Transportation
10.2021 - 04.2023
Teller
Mid Penn Bank
03.2021 - 10.2021
Supervising Agent
Bisanz Agencies
09.2020 - 01.2021
Operations Manager in Training
LA Fitness
10.2019 - 03.2020
Farm Manager/Trainer
Cando Farm
06.2013 - Current
High School Diploma -
Neshaminy High School
Bucks County Community College
Eastern Gateway Community College
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