Jennifer Downey
Dunbar,WV
Summary
Proven leader and effective problem-solver with extensive experience at WVSLS, adept at enhancing team productivity and customer satisfaction through innovative strategies and attentive service. Skilled in time management and fostering positive relationships, consistently achieving goals with a detail-oriented and friendly approach.
Overview
11
11
years of professional experience
Work History
Barista
Pollen-8
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Operations Supervisor
Lavish Beauty Bar
05.2023 - 01.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
PRSS Supervisor
WVSLS
07.2020 - 07.2023
- Reduced production downtime by conducting proactive troubleshooting and problem-solving for press-related issues.
- Streamlined workflow by optimizing staff scheduling and task delegation, ensuring efficient use of resources.
- Assisted in the development of departmental budgets, monitoring expenses closely and seeking opportunities to reduce costs where possible.
- Supported cost reduction initiatives by identifying areas for improvement in processes or resource allocation within the press department.
- Maintained accurate records of job specifications, materials used, timelines met, and any deviations from initial plans for internal reporting purposes or client communication needs if necessary.
- Increased productivity with clear communication of expectations, deadlines, and project goals to the press team.
- Developed strong relationships with vendors, negotiating favorable terms for material purchasing and delivery schedules.
House Manager
WVSLS
06.2020 - 07.2023
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
Housekeeping Supervisor
Chesnut Botique Hotel
08.2013 - 01.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma -
Morgantown High School
Morgantown, WV05-2000
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Problem-solving
Timeline
Barista
Pollen-8
09.2024 - Current
Operations Supervisor
Lavish Beauty Bar
05.2023 - 01.2024
PRSS Supervisor
WVSLS
07.2020 - 07.2023
House Manager
WVSLS
06.2020 - 07.2023
Housekeeping Supervisor
Chesnut Botique Hotel
08.2013 - 01.2019
High School Diploma -
Morgantown High School
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