Jennifer Downing
Commerce City,CO
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
23
23
years of professional experience
Work History
HR Manager
BT Construction
03.2020 - 06.2024
- Handled sensitive and confidential employee information with complete discretion.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based, investigating and resolving conflicts, and workers compensation to maintain a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, talent development , coaching and team building.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Worked closely with broker to structure compensation and benefit packages according to market conditions and budget demands. Increasing retention and employee satisfaction.
- Recruited top talent to maximize profitability.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
Director of Human Resources/Safety Coordinator
Interface Communications
01.2013 - 03.2020
- Responsible for all Human Resource duties, including: payroll (weekly), on-boarding, off-boarding, orientation, employee incentives, retention, turnover, recruitment, training and development
- Certified payroll prevailing wage reporting/ Davis Bacon reporting
- OCIP/UCIP/CCIP/TCIP/DCIP payroll reporting
- Manage annual Performance Management Development processes for all employees, including employee training and coaching and performance appraisals
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
- Coach senior leadership to help them strengthen their people leaderships skills
- Serve as a sounding board and confidante during difficult interactions and business situations
- Works closely with the management team to identity the current and future needs of the business and development strategies, priorities, plans and interventions to ensure successful results
- Manages the process and implementation of benefits, employee incentives, and safety to obtain organizational goals
- Evaluate organizational restructuring, staffing, assessments and other key HR business initiatives
- Performs industry-trend analysis, recruitment and maintenance, resume review, EEOC compliance and reporting, and job applicant interviewing
- Personnel Policy development, handbook revisions, policy rollouts, and safety enforcement program coordination
- Abilities to manage multiple priorities simultaneously
- Schedules safety trainings for all employees/ OSHA 10 and 30 compliance.
Human Resource Administrative Executive
Novus Biologicals, LLC
12.2011 - 09.2012
- Managed and coordinated all aspects of Human Resources within the organization
- Experienced in multiple facets of office operations, planning, organizing, and overseeing projects to completion
- Processed bi-weekly payroll (ADP for US office, Ceridian for Canada office)
- Developed and implemented all new HR initiatives including employee recognition programs (Novus Values), revamped Employee Handbook, employee review system (SMART Goals), Respect at Work employee and manager training, and employee wellness programs
- Developed and presented various supervisor-level leadership training courses (Effective Feedback, Time Management, Progressive Discipline Process, Problem-Solving, and Terminating Employee Relationships)
- Served as contact for employee concerns and partnered with senior management to solve employee relations issues
- Facilitated orientation for all new Novus team members and assisted in on-boarding of benefit options, ADP employee set up
- Assisted in coordinating the Safety Program including OSHA compliance
- Developed morale enrichment program and Incentive Program
- Implemented and maintained application flow, hiring data, and employee separation data in accordance with EEOC compliance
- Coordinated all recruitment ads and maintained job posting sites
- Reviewed, revised, and implemented standard operating procedures for departments and company
- Provided administrative support to the Controller, CFO, and CEO
- Developed and organized procedures for office administration.
Office Administrator
Pappas Restaurants/Pappadeaux Seafood Kitchen
10.2005 - 12.2011
- Opening team Westminster Pappadeaux
- Set up and maintained the Administrative Business office including the implementation and organization of office systems and processes
- Maintained applicant flow for all positions
- Conducted hiring and termination of all employees in accordance with Pappas policies/procedures and government regulations
- Supervised/trained office assistants
- Performed new hire orientation, interviewing, and training for all 'Front of House' employees
- Handled guest relations issues
- Responsible for employee payroll, supplies/inventory management and processing invoices
- Conducted weekly cost analysis for restaurant operations and performed all data entry for office operations.
Area Coordinator, Out of State Region
Pappas Restaurants
01.2007 - 01.2010
- Interviewed, developed, and trained all new Office Administrators for 11 restaurants in 6 states
- Conducted audit of office policies and procedures to ensure compliance with company/state/federal
- Responsible for position competencies and performance of Office Administrators
- Responsible for employee development, career planning, coaching, and corrective action of Office Administrators
- Assisted with implementation of Office Administrator Training program guidelines, procedures, and training program.
Restaurant Manager, 'Front of House'
Pappas Restaurants/Pappadeaux Seafood Kitchen Denver/ Westminster
08.2001 - 10.2005
- Managed hosts, bussers, bartenders, and servers including training and scheduling
- Banquet Coordinator – responsible for sales, operations and employee relations
- Interviewed and conducted orientation for all new team members.
Education
Professional Human Resource Certificate (PHR) -
07.2024
SHRM-CP -
07.2024
OSHA 10 General Industry -
07.2024
Bachelor of Science Degree in Organizational Management in Human Resources -
Colorado Christian University
Denver, CO01.2011
Bachelor of Science Degree in Hotel and Restaurant Management -
Northern Arizona University
Flagstaff, AZ01.2001
Skills
- HR policies and procedures
- Performance Management
- Workers' compensation
- Training and mentoring
- Human Resources Operations
- Benefits and compensation management
- HR processes
- Retention Strategies
- Employee Relations
- Onboarding, Training, and Development
- Conflict Resolution
Membership
Pryor Plus Training Member- Current
Timeline
HR Manager
BT Construction
03.2020 - 06.2024
Director of Human Resources/Safety Coordinator
Interface Communications
01.2013 - 03.2020
Human Resource Administrative Executive
Novus Biologicals, LLC
12.2011 - 09.2012
Area Coordinator, Out of State Region
Pappas Restaurants
01.2007 - 01.2010
Office Administrator
Pappas Restaurants/Pappadeaux Seafood Kitchen
10.2005 - 12.2011
Restaurant Manager, 'Front of House'
Pappas Restaurants/Pappadeaux Seafood Kitchen Denver/ Westminster
08.2001 - 10.2005
Professional Human Resource Certificate (PHR) -
SHRM-CP -
OSHA 10 General Industry -
Bachelor of Science Degree in Organizational Management in Human Resources -
Colorado Christian University
Bachelor of Science Degree in Hotel and Restaurant Management -
Northern Arizona University
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