Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Drake

Friendswood,Tx

Summary

Objectives Experienced and highly accomplished leader with knowledge of sales processes, demonstrating solid analytical and team management skills. Proven track-record of generating new business through strategic negotiation while cultivating new relationships with key decision makers. Develops and maintains new accounts through networking initiatives, leading to sales achievement year-after-year. Currently seeking a management or leadership position of excellence and prestige.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Financial Service Representative

Texas Bay Credit Union
08.2021 - Current
  • Duties include service and loan processing, sell products and services according to their financial needs or goals.
  • Correspond with or interview loan applicants, preparing necessary documents for approval, reviewing loans for proper insurance or collateral
  • Prepare , process and close Home Equity Loans according to Credit Union Policy
  • Assist management in training, guiding, assisting new FSR's coming into the role
  • With much enthusiasm, I support my team in assisting to meet their expectations, personal growth.

Closing Lead Floater

Texas Bay Credit Union
08.2020 - 08.2021
  • Duties consisted of routine transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
  • Support management team in insuring all tellers would maintain and secure their cash as well as staying in balance throughout the day
  • Reduced errors in closing transactions through thorough review and attention to detail.
  • Developed a comprehensive training program for new team members, resulting in faster onboarding times and increased retention rates.

Lead Teller

Wells Fargo Bank
11.2014 - 03.2020
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Introduced customers to other bank team members to help meet financial needs.

Assistant Manager

Acceptance Now
12.2009 - 01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Lead Cashier

PetSmart
04.2005 - 09.2009
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Park View Baptist High School
2009

Skills

  • Data Entry
  • Social Perceptiveness
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Recordkeeping
  • Organization and Time Management
  • Relationship Building
  • Active Listening
  • Team building
  • Decision-Making
  • MS Office
  • Problem-Solving

Certification

  • NMLS License #2229253 - 2021-Current
  • Notary Public -2020- Current

Timeline

Financial Service Representative

Texas Bay Credit Union
08.2021 - Current

Closing Lead Floater

Texas Bay Credit Union
08.2020 - 08.2021

Lead Teller

Wells Fargo Bank
11.2014 - 03.2020

Assistant Manager

Acceptance Now
12.2009 - 01.2014

Lead Cashier

PetSmart
04.2005 - 09.2009

Park View Baptist High School

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Jennifer Drake