Jennifer D. Rodriguez
Lake Worth,FL
Summary
Luxury hospitality executive with more than 20 years of experience delivering Forbes Five-Star service, luxury guest experiences, food & beverage operations, catering leadership, executive client relations, and relationship management. Proven success creating memorable guest experiences across luxury resorts, high-end hospitality, private events, and corporate environments by combining operational excellence with personalized service. Recognized for anticipating guest needs, resolving complex service challenges with professionalism and discretion, leading cross-functional teams, and building long-term client relationships that drive loyalty, repeat business, and revenue growth.
Overview
17
17
years of professional experience
Work History
Executive Client Relations Specialist
Bank of America
01.2020 - Current
- Delivered concierge-level relationship management by resolving complex client escalations, partnering with cross-functional teams, and strengthening client loyalty through exceptional service recovery, consistently exceeding quality and productivity expectations.
Founder & Hospitality Executive
Fusion & Flair by Chef JenDior
01.2010 - Current
- Founded and led a luxury catering and hospitality company specializing in private dining, weddings, executive events, and bespoke culinary experiences.
- Directed operations, client consultations, staffing, budgeting, and vendor partnerships while executing events and ensuring guest satisfaction, fostering lasting client relationships through exceptional hospitality.
Luxury Banquet & Events
The Breakers Palm Beach
01.2015 - 01.2019
- Provided Forbes Five-Star hospitality for luxury weddings, executive meetings, galas, VIP events, and high-profile social functions, collaborating with culinary and banquet leadership to achieve flawless execution.
Grand Opening Team Member
Margaritaville Hollywood Beach Resort
01.2015 - 01.2017
- Contributed to the formation of the opening team for a premier beachfront resort in South Florida.
- Provided high-volume guest service, enhanced food and beverage sales through tailored recommendations, and upheld exceptional hospitality standards.
Personal Banker | Sales Professional
Wells Fargo
01.2012 - 01.2015
- Championed consultative sales and relationship management, earning recognition as a Wells at Work Champion for excellence in customer service.
Education
Bachelor's Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Miramar, FlAssociate of Arts - Business Administration & Management
Palm Beach Community College
Lake Worth, FLSkills
- Executive Client Relations
- VIP Guest & Client Relations
- Forbes Five-Star Guest Service
- Guest Experience Excellence
- Relationship Management
- Client Consultation
- Client Retention
- Service Recovery & Conflict Resolution
- Luxury Hospitality Operations
- Culinary Coordination
- Banquet & Event Management
- Event Planning
- Operational Excellence
- Team Leadership
- Cross-Functional Collaboration
- Problem Solving
- Attention to Detail
- Bilingual (English & Spanish)
Professional Highlights
- 20+ Years Luxury Hospitality Leadership
- Forbes Five-Star Experience - The Breakers Palm Beach
- Grand Opening Team Member - Margaritaville Hollywood Beach Resort
- Founder & Hospitality Executive - Fusion & Flair by Chef JenDior
- Executive Client Relations - Bank of America
- Award-Winning Sales Professional - Wells Fargo
- Bilingual - English & Spanish
Timeline
Executive Client Relations Specialist
Bank of America
01.2020 - Current
Luxury Banquet & Events
The Breakers Palm Beach
01.2015 - 01.2019
Grand Opening Team Member
Margaritaville Hollywood Beach Resort
01.2015 - 01.2017
Personal Banker | Sales Professional
Wells Fargo
01.2012 - 01.2015
Founder & Hospitality Executive
Fusion & Flair by Chef JenDior
01.2010 - Current
Bachelor's Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Associate of Arts - Business Administration & Management
Palm Beach Community College