Jennifer Drolette

Dynamic and customer-focused Beauty Sales Advisor specializing in premium Dyson hair tools, responsible for driving product awareness, delivering exceptional demonstrations, and achieving high-volume sales in a fast-paced retail environment. Skilled in educating customers on technology, styling techniques, and product benefits to create an elevated shopping experience that builds loyalty and maximizes revenue.

Key Responsibilities:

Delivered engaging product demonstrations for Dyson hair tools (Airwrap, Supersonic, Corrale), tailoring presentations to individual hair types and styling needs.

Provided expert beauty and styling consultations, educating customers on tool functionality, features, and personalized usage techniques.

Consistently achieved or exceeded daily, weekly, and monthly sales targets through proactive customer engagement and strong closing skills.

Built and maintained strong client relationships, encouraging repeat visits and fostering brand loyalty.

Maintained a polished Dyson-branded display area, ensuring all tools were clean, functional, and visually appealing.

Stayed current on Dyson product updates, technology advancements, and haircare trends to provide accurate and confident recommendations.

Supported in-store events, product launches, and promotional campaigns to drive traffic and increase conversions.

Collaborated with Nordstrom and Sephora store management and Dyson field representatives to improve merchandising, inventory accuracy, and customer experience.

Utilized CRM and point-of-sale systems to track sales activity, customer preferences, and performance metrics.

Handled customer questions, concerns, and returns with professionalism, aligning with Dyson's high customer-service standards.

Top 1% performing Sales Consultant with the Company with extensive experience driving revenue growth, leading large-scale teams, and building high-impact customer relationships within the premium skincare industry. Led and developed a nationwide team of 1,200 independent consultants, consistently exceeding sales goals, expanding market reach, and elevating brand visibility. Recognized for strong communication skills, strategic sales planning, and the ability to mentor and motivate high-volume sales teams.

Mercedes and Lexus achiever for ranking top 1% in sales for the Company.

Key Responsibilities & Achievements:

Led a national sales force of 1,200 skincare consultants, including onboarding, performance coaching, and incentive program management to maximize productivity and retention.

Increased regional and national sales through data-driven strategy, personalized coaching, and consistent performance tracking.

Built strong client relationships, identifying needs and matching customers with high-value skincare solutions to drive repeat business and high customer satisfaction.

Designed and delivered sales trainings, product education sessions, and digital marketing strategies to support consultant success.

Managed multi-channel sales operations (in-person, virtual, social selling) to grow overall brand presence and drive measurable results.

Ranked as a top consultant for multiple cycles, recognized for exceptional sales volume, team growth, and leadership impact.

Collaborated cross-functionally with corporate leadership on product launches, promotions, and customer experience improvements.

Demonstrated strong account management skills, resolving client concerns, ensuring smooth order processing, and maintaining strong long-term relationships.

Key Skills:

Sales Strategy • Account Management • Lead Generation • Customer Relationship Building • Team Leadership • Training & Development • Performance Coaching • CRM Tracking • Goal Setting • Sales Forecasting • Communication • Problem-Solving • Multi-Tasking

Driven and customer-focused Sales Development Representative responsible for generating new memberships, nurturing client relationships, and supporting the studio's growth through high-quality service and consultative sales. Skilled in identifying client needs, explaining Pilates offerings, and guiding prospects through the membership process to ensure a positive experience from first contact to sign-up.

Key responsibilities:

• Developed targeted sales strategies to enhance customer acquisition and retention rates.
• Coached team members on sales techniques to improve overall performance.
• Facilitated training sessions to enhance team skills and product knowledge.
• Implemented CRM systems to streamline client relationship management.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

Customer-focused Insurance Representative providing high-quality support, policy guidance, and sales solutions for GEICO customers in a very fast-paced, performance-driven environment. Skilled in explaining coverage options, resolving inquiries, and delivering an exceptional customer experience while meeting company compliance standards and performance metrics.

Key Responsibilities:

Assisted customers with policy questions, coverage explanations, billing issues, and account updates, ensuring clarity and satisfaction.

Utilized consultative selling skills to recommend appropriate auto, home, renters, and additional insurance products based on customer needs.

Processed new insurance applications, policy changes, endorsements, and renewals with accuracy and attention to detail.

Handled high-volume inbound calls while maintaining professionalism, empathy, and strong problem-solving skills.

Navigated GEICO's internal systems to research accounts, document interactions, verify information, and ensure compliance with underwriting guidelines.

Demonstrated consistent performance by meeting or surpassing sales targets, call quality standards, and customer satisfaction scores.

Educated customers on policy benefits, discounts, and coverage options, helping them make informed insurance decisions.

Coordinated with underwriting and claims departments to support customers through claims processing and policy adjustments.

Followed all GEICO policies, state insurance regulations, and privacy requirements to protect customer information.

Contributed to a positive team environment through collaboration, communication, and continuous improvement.