Jennifer Drummy

• Controlled reduction of loss inventory by protecting company assets.
• Contacted local authorities and apprehended shoplifters.
• Checked CCTV for evidence of shoplifting.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
• Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.

• Oversaw writers, artists, and junior editors to optimize production and quality of work.
• Supported and encouraged editorial board to provide independent and objective advice, opinions and perspectives to enhance publication.
• Adhered to ethical guidelines and standards to promote responsible publication and media practices.
• Represented and promoted publication at publisher events.
• Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.
• Collaborated with writers, artists and other editors to deliver content of highest quality.
• Suggested improvements to content to enhance quality and accuracy.
• Delegated and tracked each staff member's assignments and deadlines.
• Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Wrote and created content for various topics and mediums.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Selected relevant images to accompany content for maximum impact.
• Edited and reviewed content for grammar, spelling and punctuation.
• Drove accuracy of content through careful proofreading and fact-checking.
• Generated and maintained style guides to encourage consistent quality of content.
• Developed and maintained editorial standards for content.
• Researched topics to create accurate and engaging content.
• Solicited and encouraged public reviews and commentaries on trending topics and subjects of topical interest.
• Managed a team of over 100 contributing authors, editors, and artists.
• Submitted work as both an author and artist for our main project.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Customized security systems to meet the individual needs of clientele.
• Managed over 100 calls per day in a high-production, work-from-home setting.

• Tailored lesson plans for students with emotional and cognitive disabilities.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Reported on student progress, behavior, and social skills to parents.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Enforced rules and instructions to maintain discipline.
• Helped teachers manage bus loading and unloading.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Took part in professional development workshops to boost skills.
• Supervised over 75 children at recess.

• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Completed bi-weekly payroll for less than ten employees.
• Used QuickBooks to conduct audits, reconciliations, and payroll.
• Conducted pre-interviews to implement hiring recommendations.
• Organized front office for optimization in filing, accounting, and customer service procedures.
• Instituted use of Excel spreadsheets in designing cubicle layouts for client offices.

Specialized in American Sign Language and English