Jennifer D Shaw-Buckner
Lucedale,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
AI Quality Specialist (Content Moderation)
Activus Connect
Orlando, Florida
03.2023 - 04.2024
- I worked for Activus Connect as a Quality Assurance Analyst for a artificial intelligence bot
- We rate multiple queries a user submits and it is deemed appropriate or inappropriate content based on company guidelines
- Rating the quality of AI-generated writing on rubrics such as factuality, completeness, brevity, and grammatical correctness
- Reviewing work of other raters
- Responding to prompts with top-tier original writing
- The company went through a reduction in force (RIF), and my position was eliminated
Gig Brand Ambassador
Omni Interactions
03.2020 - 01.2023
- Working for Horne I obtained a working knowledge of applicant needs and program eligibility criteria
- I reviewed all documents the applicant submitted and documented what else was needed to continue processing their application & assigned the case to the appropriate department for review
- I checked all documents uploaded for irregularities
- This position was a non-phone position & concluded due to the Covid pandemic ending
Customer Service Representative
PNC Bank
10.2019 - 01.2020
- I work as a consultant helping members of PNC with billing and fraud issues
- Assisting in resetting user id's and passwords
- Customers also call in to request balance information or recent transaction history
- My husband passed January 5th 2020, due to this I was unable to work FT schedule due to taking care of my daughter.
Customer Service Representative
Alpine Access/ Sykes
Denver, CO
02.2018 - 04.2019
- I worked for this client helping members with benefit information, appeals, assisting with finding in-network providers for different health plans
- Providers call in to dispute claims, check claim status, eligibility information
- I also helped assist members with medication information/claims research by working with Prime Therapeutics on behalf of the Member, Pharmacy &/or Providers Office
HR Coordinator/Manager
Above the Call, Inc
11.2015 - 11.2017
- I worked for Above The Call, Inc submitting invoices to all clients for payments, managing payroll for all employees and submitting payments to employees monthly via pre-paid cards
- Managed recruitment cycle to keep company fully staffed
- I worked overnight juggling inbound customer calls & managing to work at the same time with many different tasks such as Time and Attendance keeping, writing up employees for attendance, hiring and also terminating
- Scheduling employees weekly
- Contacting state agencies on a needed basis for financial purposes
- Submitted and discussed payroll predictions with the COO in the middle of the month
- I also helped with software development during the nights working with multiple programs troubleshooting a new CRM with a developer
- While juggling multiple roles with this client, I was also a team manager
- I assisted in helping new hires while on calls/chats with any questions they may have had pertaining to their call
- If they had a question, I answered back within 2 minutes to their chat
- I also participated in sales for a short time with this company
Virtual Receptionist
Execusist, LLC
Davenport, IA
06.2015 - 09.2015
- I worked for multiple clients answering Inbound Calls (Customer Care, Order Processing, Appointment Scheduling, Technical Support), providing great attention to detail & in a timely fashion with a pleasant phone demeanor
- I also have experience handling multiple calls at one time, very disciplined and I have an amazing organized work ethic
Outbound Telesales (Virtual)
American Support
Holly Hill, FL
08.2014 - 06.2015
- I contacted existing customers by phone to attempt to up-sell or create interest in a cable, Internet, phone service package with pre-loaded leads
- I was promoted into another group of leads due to having great sales skills
- I averaged during the time 8-10 sales a day
Education
High School Diploma -
East Duplin High School
Beulaville, NC06.2011
Skills
- Customer Satisfaction
- Documentation Control
- Quality Metrics
- Issue Resolution
- Decision-Making
- Quality Assurance
- Team Leadership
- Software Development
- Data Analysis
- Customer Service
Timeline
AI Quality Specialist (Content Moderation)
Activus Connect
03.2023 - 04.2024
Gig Brand Ambassador
Omni Interactions
03.2020 - 01.2023
Customer Service Representative
PNC Bank
10.2019 - 01.2020
Customer Service Representative
Alpine Access/ Sykes
02.2018 - 04.2019
HR Coordinator/Manager
Above the Call, Inc
11.2015 - 11.2017
Virtual Receptionist
Execusist, LLC
06.2015 - 09.2015
Outbound Telesales (Virtual)
American Support
08.2014 - 06.2015
High School Diploma -
East Duplin High School
Similar Profiles
Samanica PhillipsSamanica Phillips
Customer Service & Loan Assistant at Activus ConnectCustomer Service & Loan Assistant at Activus Connect
ALIYAH CASTROALIYAH CASTRO
Claims Analyst at Activus Connect LLCClaims Analyst at Activus Connect LLC
Cameron DabbsCameron Dabbs
Human Resources Assistant at Activus ConnectHuman Resources Assistant at Activus Connect
Maliyah MckenzieMaliyah Mckenzie
Supervisor at Activus ConnectSupervisor at Activus Connect
Triston ParkerTriston Parker
Journeyman Pipefitter at Polk Mechanical CompanyJourneyman Pipefitter at Polk Mechanical Company