Jennifer Dubay
Waconia,MN
Summary
Adaptable professional with 18 years of account and project management experience in residential and commercial construction industries. Expertise in establishing/sustaining collaborative client partnerships and facilitating seamless project execution. Articulate and self-motivated with the desire to pursue a growth-oriented position with a progressive and growing team.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
Minneapolis Glass Company
Plymouth, MN
09.2018 - Current
- Understand and execute customer service philosophy and company procedures.
- Perform key area responsibilities i.e; order entry, expediting sales orders, customer quotations and showroom assistance.
- Collaborate with operations to expedite and coordinate fulfillment of customer requests.
- Manage customer correspondence, complaints and inquiries while working effectively with all levels within the company.
Project Manager
SECURITY SOURCE
Waconia, Minnesota
01.2017 - 05.2018
- Oversaw large portfolio of projects to support teams, reported progress and influenced positive outcomes for key stakeholders.
- Delivered completed projects on time by prioritizing multiple tasks.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Modified and directed project plans to meet organizational needs.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Internal Account Manager
IVERIFY
Chanhassen, Minnesota
01.2011 - 11.2017
- Managed multiple national retail accounts including CarMax, GameStop, Winn-Dixie, Paradies Lagardère Company, Prime Communications, and Gap Inc., established/sustained loyal customer relationships, coordinated installation of life-safety systems, and achieved/sustained high client satisfaction and retention.
- Prepared and presented Requests for Proposal to loss-prevention directors, procurement specialists, and worldwide security directors.
- Served as primary customer contact, communicated with cross-organizational Design, Product Management, Sales, Operations, and Service Teams, prioritized/synchronized account services, and assured quality service delivery.
- Defined project scope, time lines, budget, and delivery requirements, negotiated high-value contracts, and delivered $2.5 million to $3 million in annual revenue.
- Managed execution of million-dollar Southeastern Grocers new business integration project, facilitated system roll-out in 140 to 150 newly-acquired stores, and earned Commitment to Customer Service Excellence Award.
- Trained and educated team members on customer service strategy and operational policies and procedures, and increased team competency and productivity.
SAP Customer Master Data Specialist
Checkpoint Systems Inc
01.2010 - 01.2011
- Collaboratively developed Master Data System, detailed/leveraged customer and pricing data components, facilitated a seamless and successful SAP System conversion and launch, and earned 2011 Spirit of Excellence Award.
- Input and updated SAP System data, troubleshot/resolved data discrepancies, and assured enterprise-wide data accuracy, integrity, and compliance.
Internal Account Representative
Checkpoint Systems Inc
Chanhassen, MN
01.2007 - 12.2010
- Led office and conference-based project status meetings, monitored project progress, troubleshot/resolved construction and project issues, and consistently achieved targeted timeline, budget, quality and deliverable objectives.
- Conducted quarterly post-project reviews, identified project shortfalls and inefficiencies, implemented continuous process improvements, and maximized service efficiency, quality and productivity.
- Served as primary customer contact, communicated with cross-organizational Design, Product Management, Sales, Operations, and Service Teams, prioritized/synchronized account services and assured quality service delivery .
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Production Assistant
Lyman Lumber Companies
01.2004 - 01.2006
- Collaborated with production manager and facilitated efficient materials distribution to construction sites.
- Compiled warehouse shipping data and generated/submitted productivity reports to senior leaders.
Credit Coordinator
Lyman Lumber Companies
01.2002 - 01.2004
- Maintained ABC Kitchens branch accounts receivables, facilitated account collections and reporting processes, minimized outstanding balances, and improved cash flow and profit margins.
Education
General Studies
Normandale Community College
Minneapolis, MN2009
General Studies
Hennepin Technical College
Minneapolis, MN2000
Skills
- Account Management
- Project Management
- Advanced problem solving
- Proposal Preparation
- Relationship Management
- Process Improvement
- Blueprints and Schematics
- New construction and renovation
- Customer service
- Proficiency with Microsoft Suite
- A&W, SAP, EAS, Oracle, DICE and Salesforce
Affiliations
- Checkview Product & Service Training, 2012, 2013, 2014
- Axis PI Systems Training and Structured Cabling Training
- Security Products & Systems Training
Timeline
Inside Sales Representative
Minneapolis Glass Company
09.2018 - Current
Project Manager
SECURITY SOURCE
01.2017 - 05.2018
Internal Account Manager
IVERIFY
01.2011 - 11.2017
SAP Customer Master Data Specialist
Checkpoint Systems Inc
01.2010 - 01.2011
Internal Account Representative
Checkpoint Systems Inc
01.2007 - 12.2010
Production Assistant
Lyman Lumber Companies
01.2004 - 01.2006
Credit Coordinator
Lyman Lumber Companies
01.2002 - 01.2004
General Studies
Normandale Community College
General Studies
Hennepin Technical College
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