Jennifer Dubon
Simi Valley,CA
Summary
Dynamic professional with extensive experience in following policies in financing, sales, and client support. This has allowed me to sharpen my interpersonal skills, ensure company growth, and always provide great customer service. My energetic personality and friendly attitude allow me to make every environment I am in efficient and positive. I thrive when multitasking, all while maintaining excellent attention to detail. I am bilingual, which allows me to maximize my outreach. Self-motivated and results-driven, with aspirations to become a subject matter expert.
Overview
12
12
years of professional experience
Work History
Office Manager and Page Layout and Advertising
The Mountain Enterprise - Newspaper
Frazier Park, CA
08.2024 - Current
- Act as the primary liaison between the community and the newspaper, providing friendly, unbiased customer service. Facilitate interactions with community members, advertisers, businesses, law enforcement, the school system, government, and county agencies, among others, via in-person meetings, phone calls, and email. Gather stories for potential editorial coverage, and present them to the editor for consideration. Ensure that all internal and external stakeholders meet the necessary advertising and publication deadlines. Uphold the integrity of the newspaper brand, maintaining a secure, organized environment.
- Utilize Smart Publisher software to manage advertising content, track payments, and ensure timely invoicing. Generate invoices for advertisers, collect payments, and accurately track outstanding payments. Design and manage text and image content for classified ads, comics, calendars, and business listings, preparing these pages weekly for export into Adobe InDesign. Maintain a database of subscribers, ensuring timely subscription renewals. Update the digital newspaper weekly on WordPress, leveraging user-friendly tools that require no prior development experience. Perform various administrative, advertising, and creative tasks as needed. Successfully pursued additional journalistic and creative opportunities, publishing one of my op-ed articles in the 2024 print. Demonstrated flexibility and quick responsiveness to new and changing events as they occurred. Worked under tight deadlines, and adapted to changing priorities.
Loan Processor
Top Premium Finance Company- A division of Premier America Credit Union
Chatsworth, CA
10.2015 - 08.2022
- I reviewed premium finance contracts, verified loan details, and prioritized tasks to ensure they met underwriting guidelines to provide quality loans (SLAs). Helped to expedite funding to ensure customer compliance. This includes reviewing credit reports, processing contracts, and double-checking loan figures with agents. Building client relations, training new hires on Premium Financing and regulations. Worked with new management to streamline the verification process in 2018 and 2020.
- Provided exceptional customer service in a fast-paced call center environment, ensuring timely issue resolution, and effective communication with customers. Managed multiple tasks, including answering calls, processing loans, and handling emails. Collaborated with the team to enhance processes, boost efficiency, and improve customer satisfaction. Additionally, I handled premium accounting services, including collection duties, insurance premium quotes, and managing ACH funding. Worked closely with the top processing team, outside agents, client development, and served as a liaison between the customer and insurance.
Executive Administrative Assistant
REGUS
Woodland Hills, CA
11.2013 - 09.2015
- Working as a liaison between several different executive business offices, handling administrative services, sales, project planning, marketing, and floor management.
- Administration and Sales: Provided executive-level support, drove revenue growth through upselling and marketing strategies, managed over 150 accounts, and planned networking events.
- Served as the primary point of contact for clients via phone and in person, providing personalized support and ensuring an exceptional customer experience, while effectively managing multiple tasks and promoting a positive culture.
- Floor Management: Oversaw office management, maintained a professional image, and served as backup Center Manager, handling rent collection, and IT support.
- Achieved success: Transformed the Centre's atmosphere within three months, achieving 92% occupancy by successfully filling office spaces.
Education
HS Diploma -
Reseda High School
Some College -
Glendale Community College
Skills
- Customer service
- Sales
- Management
- Loan processing
- Data entry
- Time management
- Organized
- Multitasker
- Fast learner
- Strong verbal and written communication
- Bilingual (English and Spanish)
- Proficient in 10-key
- Type 65 wpm
- Software and systems
- Microsoft Office (Excel)
- LexisNexis
- Oracle
- PBS
- Windows
- Adobe InDesign
- Smart Publisher
- Industry knowledge
- Finance and banking
- Credit analysis and underwriting
- Regulatory compliance
- Marketing and social media
- Administration
- Bookkeepping
References
jennifervdubon@gmail.com
References
References available upon request.
Timeline
Office Manager and Page Layout and Advertising
The Mountain Enterprise - Newspaper
08.2024 - Current
Loan Processor
Top Premium Finance Company- A division of Premier America Credit Union
10.2015 - 08.2022
Executive Administrative Assistant
REGUS
11.2013 - 09.2015
HS Diploma -
Reseda High School
Some College -
Glendale Community College
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