Jennifer Dudley
Largo,FL
Summary
Professional and enthusiastic individual with excellent people skills and dedicated work ethic seeking a position in a growth-oriented company where advancement and earnings are based upon performance and achievement.
Overview
10
10
years of professional experience
Work History
Office Administrator (Contract)
Veritiv
Jacksonville, FL
08.2024 - 12.2024
- Communicated regularly with other teams across the organization regarding any changes or updates.
- Maintained accurate records of customer interactions and transactions.
- Utilized various software applications such as CRM systems for tracking purposes.
- Provided general clerical support as required by departmental needs.
Collections Specialist
TD Bank
Jacksonville, FL
06.2020 - 06.2023
- Displays positive, professional tone, exhibit empathy, and provided exceptional service on calls, even when interacting with difficult individuals at first point of contact
- Completes a broad range of financial transactions (e.g. withdrawal's, bill payments, and/or other transactions as necessary) ensures necessary due diligence is taken to support the accuracy of all Customer Transactions.
- Met demands of busy collections group by performing high volume of daily calls.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Collection Supervisor
Contract Callers Inc.
Augusta, GA
05.2018 - 03.2020
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Completed investigations of customer accounts and payment histories.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Medical Assistant/Receptionist
Premier Spine & Pain Center
Jacksonville, FL
06.2015 - 04.2018
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Medical - Medical Assistant
Everest College
Orange Park, FL09.2010
Skills
- Telephone Etiquette
- Customer Service Excellence
- Training and Development
- Inventory Management
- Adaptable
- General Housekeeping Ability
Timeline
Office Administrator (Contract)
Veritiv
08.2024 - 12.2024
Collections Specialist
TD Bank
06.2020 - 06.2023
Collection Supervisor
Contract Callers Inc.
05.2018 - 03.2020
Medical Assistant/Receptionist
Premier Spine & Pain Center
06.2015 - 04.2018
Medical - Medical Assistant
Everest College
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