Jennifer DuFault
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Human Resource and Payroll/Scheduling Manager
Langdon Place Of Keene / Genesis Healthcare
05.2022 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated entire recruitment process including onboarding and orientation.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained daily payroll and benefits for employees and corrected any financial discrepancies.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Distributed employee engagement surveys to identify areas of improvement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate performance improvements.
- Collaboration with Director of Nursing for scheduling all staff.
- Campus Workforce Manager - to oversee and assist five other human resource managers to improve operations and KPI's.
Assistant Director of Enrollment Services
Landmark College
08.2015 - Current
- Serve as the enrollment team liaison to strategically communicate with relevant departments within the school, aligned with the incumbent's portfolio and all areas of financial aid, data, and enrollment
- Responsible for the enrollment and financial aid forms within the student portal, along with approving and facilitating student completion within the onboarding process
- Support families through the financial aid process, including assistance with the application process, and financial appeals
- Facilitating re-enrollment for students returning after a break in studies for health and/or other reasons
- Collaborate effectively with IT, Enrollment Marketing, and Registration and Records with enrollment operational processes.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
General Manager
Panera Bread - PR Restaurants
09.2011 - 08.2015
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Successfully responsible for recruiting, hiring, onboarding and training of team members.
- Consistent top financial performer within a 35 restaurant franchise.
District Manager
Friendly Ice Cream
09.2005 - 09.2011
- Supervised seven locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Successfully created a succession plan to maintain fully staffed management teams.
- Consistent top performer within the region for all KPI metrics.
- Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records and following company disciplinary guidelines
Education
Associate Degree in Hotel Restaurant/Travel Tourism -
Endicott College
Beverly, MABachelor of Science in Business Administration with a concentration in Human Resource Management -
Southern New Hampshire University
Manchester, NHSkills
- Human Resources Operations
- Benefits and Compensation Management
- Workforce Improvements
- Microsoft Excel
- Microsoft Office
- File and Records Management
- Employment Law
- Manage Budgets
- Payroll Coordination
- Employee Morale Management
Timeline
Human Resource and Payroll/Scheduling Manager
Langdon Place Of Keene / Genesis Healthcare
05.2022 - Current
Assistant Director of Enrollment Services
Landmark College
08.2015 - Current
General Manager
Panera Bread - PR Restaurants
09.2011 - 08.2015
District Manager
Friendly Ice Cream
09.2005 - 09.2011
Associate Degree in Hotel Restaurant/Travel Tourism -
Endicott College
Bachelor of Science in Business Administration with a concentration in Human Resource Management -
Southern New Hampshire University
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