Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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JENNIFER DUKU

Columbus,USA

Summary

Ambitious, career-focused job seeker, dedicated to obtain an entry-level position to help launch my career journey whilst achieving company goals. I am a team player, collaborative partner, industrious, detailed oriented, always ready to learn and grow. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Data Center Operations Technician

Amazon
Plain City, OH
03.2025 - Current
  • Troubleshot hardware and software issues related to the data center operations.
  • Ensured compliance with applicable regulations regarding physical access control and environmental safety.
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Monitored customer network servers and storage systems to verify uptime and resolution of issues.
  • Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
  • Ran hardware diagnostics to detect and replace failing parts.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Received and prioritized support requests to maximize resource utilization.
  • Monitored server performance using system utilities to ensure optimal operation.

Shift Manager/ Insider/Freelancer

Marco's Pizza
Columbus, OH
05.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Prep the dough, meats, vegetables, and necessary commodities needed to set up the store for day and night shift team members to enhance effective shifts and rush hours.
  • Work together with team members to answer phone calls, take and make orders, do the cut table, fold pizza boxes and perform sanitary duties.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Resolved conflicts between employees or customers in a professional manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained cleanliness and organization of work area.
  • Assisted in resolving escalated customer service issues in a timely manner.

IT Intern

Ghana Ports and Harbours Authority
Takoradi, Ghana
11.2021 - 01.2023
  • Provided technical support to users with a variety of questions related to computer systems, software and hardware
  • Performed troubleshooting on various software applications and systems
  • Configured network settings according to specified requirements
  • Maintained inventory records of all hardware equipment used by the organization
  • Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
  • Supported IT teams in maintaining company hardware and software systems
  • Assisted supervisors with troubleshooting and technical support tasks
  • Responded to user requests for service by troubleshooting problems and helping to develop solutions
  • Troubleshoot daily IT desktop client issues, supporting multiple departments and various offices
  • Laying, termination, punching down to a keystone and a faceplate and testing of ethernet cables throughout a new building
  • Windows OS and Drivers installations, Basic Linux administration

Education

Higher National Diploma - Information Technology

Takoradi Technical University
Takoradi, Ghana
12.2020

Skills

  • Software Installation
  • System Troubleshooting
  • Network Administration
  • Performance Optimization
  • Customer Support
  • Hardware Configuration
  • Punctual and reliable
  • Shift checklists
  • Cash handling
  • Quality assurance
  • Energetic and enthusiastic
  • Handling customer complaints
  • Hardware troubleshooting
  • Network installation
  • Team collaboration
  • Task prioritization
  • Problem solving
  • Network troubleshooting
  • Hardware diagnostics
  • Server management

Certification

HND in Information Technology

Languages

English
Professional
Ghanaian Language (TWI)
Professional

Affiliations

  • Hairdressing (braiding, cornrows, twists, wig making, perming, styling)

Timeline

Data Center Operations Technician

Amazon
03.2025 - Current

Shift Manager/ Insider/Freelancer

Marco's Pizza
05.2024 - Current

IT Intern

Ghana Ports and Harbours Authority
11.2021 - 01.2023

Higher National Diploma - Information Technology

Takoradi Technical University

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