Jennifer Dunbar
Troupsburg,NY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Southern Tier Central Regional Planning & Development Board
2023.07 - Current
- Maintain and regularly updated contact database
- Support monthly board meetings by preparing agendas, abstracts and meeting minutes
- Maintain, schedule and ensure quorum for board meetings
- Maintain and update the organizations website
- Assist staff with grant writing, grant management and annual report preparation
- Answer phones, take messages and direct calls to appropriate parties
- Serve as liaison between Executive Director and office landlord, managing any required maintenance request
- Manage and purchase any office supplies
- Assist staff in the organization of and preparation of events including ordering catering, managing registrations, payment and set-up and take down of the event
- Assist organization’s accountant in bill payment, check tracking and accounts receivables/payables
- Assist staff with social media and email promotion of all events
- Provide marketing material for events, programs and annual report as needed.
Land Manager
Double J Land Services
2019.02 - Current
- Manage day-to-day activities involving tenants, subcontractors and property management
- Collect and maintain careful records of rental payments
- Inspect grounds, facilities and equipment to determine repair and maintenance needs
- Oversee daily operations, maintenance and administration of various properties
- Show tenants around properties, highlighting features and redirecting concerns to capture interest
- Manage overall tenant relations, promote tenant satisfaction and streamline services delivery
- Foster good working relationships with owners, and residents
- Manage four AirBnB cabins while maintaining a great review record
- Implement processes to provide residents benefits of clean, safe and well-maintained community
- Develop strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Branch Operations Specialist
C & N Bank
2020.07 - 2023.07
- Fulfill diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Promote facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Complete comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts
- Leverage customer service and sales abilities to consistently meet performance goals
- Balance daily cash deposits and vault inventory with zero error rate
- Offer every customer exceptional service levels by remaining friendly and professional during every transaction
- Open new accounts, collect client documentation and processed transactions
- Responsible for in-branch training of new employees and continued education for all
- Work closely with the families of customer who have passed to close accounts in accordance with state regulations and bank processes.
Day One Specialist
Country View Family Farms
2016.01 - 2020.07
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Maintained and evaluated 10,000 piglet and 950 sow on a daily basis
- Fostered positive employee relationships through communication, training and development coaching
- Delegated daily tasks to team members to optimize group productivity
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Kept work flowing smoothly in and out of department by working closely with shipping and breeding department to coordinate movements
- Quality checked components to determine conformance to specifications
- Mentored newly hired employees in all farrowing aspects and implemented training on safety procedures to prevent injuries.
Direct Support Professional
Alleghany ARC
2014.11 - 2016.01
- Supervised medication administration, personal hygiene and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
- Followed care plan and directions to administer medications
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Documented client progress in charts and logbooks
- Improved patient outlook and daily living through compassionate care
- Served meals and assisted immobile or disabled individuals with eating
- Assisted client with personal hygiene, mobility and transportation
- Monitored health and well-being of clients and reported significant health changes
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Representative
The Connection
2014.01 - 2016.01
- Trained new employees on procedures and policies to maximize team performance
- Worked with supervisor to develop customer service improvement initiatives
- Set up and activated customer accounts
- Assessed customer needs and upsold products and services to maximize sales
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions.
Education
Some College (No Degree) - Construction Management/ Architecture
Alfred State College
Alfred, NYHigh School Diploma -
Bolivar-Richburg Central School
Bolivar, NY06.2010
Skills
- Strong Problem Solver
- Schedule & calendar planning
- Customer Service
- Scheduling
- Meeting planning
- Executive Support
- Administrative Support
- Office Management
- Customer service-focused
- Operational Efficiency Optimization
- Effective Communication Techniques
- Staff Training and Development
Relevant Work Experience
Cowanesque Valley NDA Secretary and Treasurer: 2019- Present
- Record all meeting minutes and maintain ledger for accounts
- Established the Annual Youth Field Day event in 2019
- Applied for grants to fund our Youth Field Day
- Organize and run the Youth Field Day
- Organize and run the annual banquet
Sykd Hunt Pro-staff: 2020-2022
- Be a brand ambassador
- Attended multiple vendor shows to promote products
- Assisted with sales of products
- Provided demonstrations of the products
References
Tonya Lewis
607-857-4687
Co-Worker from C&N Bank
Matt Smith
717-434-5123
President of SYKD Hunt
Dot Ritcher
607-972-8437
Co-worker from STCRPDB
Kip Adams
570-439-5696
Cowanesque Valley NDA member
Timeline
Executive Assistant
Southern Tier Central Regional Planning & Development Board
2023.07 - Current
Branch Operations Specialist
C & N Bank
2020.07 - 2023.07
Land Manager
Double J Land Services
2019.02 - Current
Day One Specialist
Country View Family Farms
2016.01 - 2020.07
Direct Support Professional
Alleghany ARC
2014.11 - 2016.01
Customer Service Representative
The Connection
2014.01 - 2016.01
Some College (No Degree) - Construction Management/ Architecture
Alfred State College
High School Diploma -
Bolivar-Richburg Central School
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