Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Duncan

GLOUSTER,OH

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

23
23
years of professional experience

Work History

Duncan Tire and Service

Jeramy and Jennifer Duncan
04.2021 - 03.2022


  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier and Hostess

Bob Evans Restaurant
08.2000 - 01.2004
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Video Rental Associate

Athens Video
07.1999 - 08.2000
  • Assisted customers in selecting rental equipment to ensure satisfaction and repeat business.
  • Organized rental inventory to improve efficiency and reduce wait times.
  • Processed rental agreements and transactions to maintain accurate records.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Dairy Queen
01.1999 - 06.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Nelsonville York High School
Nelsonville, OH
05-1999

Skills

  • Computer skills
  • Customer service
  • Parts ordering
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Paperwork processing
  • Appointment scheduling

Timeline

Duncan Tire and Service

Jeramy and Jennifer Duncan
04.2021 - 03.2022

Cashier and Hostess

Bob Evans Restaurant
08.2000 - 01.2004

Video Rental Associate

Athens Video
07.1999 - 08.2000

Cashier

Dairy Queen
01.1999 - 06.1999

High School Diploma -

Nelsonville York High School

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Jennifer Duncan