Jennifer Duncanson

· Regularly meet with clients and caregivers to achieve treatment goals using culturally informed best practices

· Coordinate with multidisciplinary teams for care planning and support

· Apply crisis communication and de-escalation techniques if necessary

· Collaborate with agency staff and other professionals to develop and implement individual client care plans and interventions

· Be available for crisis intervention services, including on-call rotations

· Complete assessment and evaluation process of clients in order to develop and implement the care plan

· Accurately and promptly document mental health notes, care plans, outcomes, incident reports, and other records

· Participate in individual and group supervision sessions

• Accountable for the oversight implementation, administration, and development of housing navigation services for the disabled, homeless, and those experiencing domestic violence.
• Manage 5 county contracts which fund various housing navigation programs across Contra Costa County.
• Ensure compliance with policies, procedures, standards of practice, and outcome measures for all Housing Navigation (HN) Programs, consistent with contracts.
• 9Participate in the hiring, onboarding, and training of direct reports.
• Represent Hope Solutions at community meetings and audits related to the program, County systems, and other related programs.
• Assist with budget management, in collaboration with Hope Solutions leadership staff.
• Assist with timely submission of all required reports and requests for information as directed.
• Participate in meetings related to housing placement for permanent supportive housing, rapid rehousing, and/or shelter plus care vouchers, on behalf of HN Program.

• Oversee day to day operations of various housing navigation programs.
• Manage housing program case managers.
• Manage the Homeless Management Information System (HMIS).
• Conduct outreach with Contra Costa CARE shelters.
• Lead transition services teams in setting work goals and monitoring staff accountability for meeting program objectives and goals.
• Ensure accurate and timely data entry to support program outcome tracking and evaluation.
• Hires and trains staff while overseeing occupancy eligibility and operations.

• Oversee day-to-day operations of various housing navigation programs.
• Conduct screening interviews, complete intake documentation and coordinate move-in and exit of all program participants.
• Provide social work case management and navigation services designed to assist clients and their families obtain stability.
• Provide onsite case management services in the areas of independent living skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and other services as needed to assist in reaching case plan and treatment plan goals.
• Perform initial comprehensive case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination.
• Respond to referrals and client’s request for case management assessment and intervention within the required response time.
• Encourage and promote an environment that is strength-based to assist clients in meeting their individual goals.
• Identify appropriate permanent housing options for clients, such as, subsidized housing Section 8, Shelter Plus Care.

• Assist youth to develop their skills in all areas of life.
• Case manage 18-24 year old Foster Youth and Transition Age Probation Youth
• Provide Independent Living Skill Development focusing on Healthy Living, Housing, Education and Employment
• Develop and provide intensive support service plans to assist clients on achieving outcomes in the areas of education, employment, long-term housing, parenting, relationships and overall health
• Oversee client move-in, roommate meetings, apartment inspections.
• Coordinate with referral agencies and identify community resources.

• Responsible for daily operations of Solano County
• Supported the Regional Manager in developing and maintaining ongoing relationships with core county providers (ILSP, school districts, employers)
• Collaborated with local partners to ensure the entire spectrum of services are made available to youth participating in the housing program.
• Assisted youth in completing their Transitional Independent Living Plan (TILP) as a prerequisite for housing.
• Coordinated all aspects of a youth’s entrance into housing.
• Over sought the daily operations of My First-Place supported housing program.
• Worked in conjunction with Regional Manager and First Place’s property management team to ensure timely leasing and maintenance of apartments.
• Provided weekly, client-centered, one-on-one supervision with staff members, and regularly lead meetings to ensure consistent service delivery.
• Attended weekly program meetings, monthly agency staff meetings, and individual weekly supervision with Program Manager