Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Dunk

Geneseo,IL

Summary

Seasoned Nursing Home Administrator offering 29 years of experience in healthcare administration. Proven success in leading initiatives to improve day-to-day business functions and resident quality of life. Accomplished in working with board members, department heads and internal teams to establish multi-year strategies and navigating complex changes governing post-acute and long-term care.

Overview

30
30
years of professional experience

Work History

Licensed Nursing Home Administrator

Illini Restorative Care
10.2020 - Current
  • Partnered with Genesis to become one of the first long-term care communities in the Quad Cities area to treat our Covid positive residents with monoclonal antibody treatments
  • Leading the team in embracing and fully implementing Person Directed Care and Community for Healthy Living programs
  • Instituted new streamlined referral process to gain efficiencies and quicker responses back to care coordination
  • Implemented monthly team member meetings, daily huddles and one-to-one meetings for improved communication and problem solving
  • Completed the CNA program at Blackhawk College to allow me to work alongside our CNAs and help provide cares to our residents and guests
  • Converted all skilled beds to private rooms, while moving all skilled residents to the former LTC unit and moving all LTC residents to the former skilled unit
  • Successfully kept operations moving forward when we were without a DON, ADON and HR director for over 5 months in 2022
  • Converted 10 sheltered care beds to skilled/intermediate care beds as a way to increase revenue and project future trends
  • Maximized census and payor mix to improve financial performance, cutting our losses in half in the first 12 months.

Licensed Nursing Home Administrator

Aperion Care Moline
03.2020 - 10.2020
  • Began my career with Aperion at the same time that Covid 19 started showing its prevalence in the area
  • Led the team through the many regulatory changes and demands as the coronavirus spread in Illinois and the greater Quad Cities area, while continuing to grow our census with almost a 50% increase in skilled census and an overall census of 85% to 90%
  • Coordinated with the local health department, IDPH, National Guard and local businesses to ensure staff had the needed supplies and PPE when we experienced our first Covid positive case in our facility
  • Ensured implementation of new policies and procedures related to Covid, infection control, testing of staff and residents, etc., thus aiding our Covid positive residents to fully recover.

Licensed Nursing Home Administrator

Knox County Nursing Home
03.2019 - 03.2020
  • Managed all operations of this 169 bed County home, offering skilled care, outpatient therapy and a secure memory care unit
  • Developed and implemented QAPI plan, Compliance and Ethics plan, and Water Management Plan to guide the organization as it provides care consistent with our mission
  • Developed a balanced budget for 2019-2020
  • Trained managers to interpret the budget as a per diem and adjust staffing and spending as census fluctuated
  • Developed spreadsheets for managers to utilize to keep track of their spending and staffing on a daily basis as census fluctuated
  • Worked with union steward and union representatives to create an environment in which our primary focus was delivering exceptional care to each resident
  • Developed a discharge survey for residents and families to tell us about their experience so we can continually improve our services
  • Completed a successful Medicaid audit and proved to HFS that they did not overpay us $360,000.

Licensed Nursing Home Administrator

Regency Care Of Sterling
01.2018 - 01.2019
  • Organized and directed all operations of this 130-bed skilled care facility with a Medicare caseload averaging 20-25 on a daily basis
  • Analyzed financials and produced budget variance reports while implementing changes to reduce costs
  • Regularly evaluated employee performance, provided daily feedback and coached managers to set attainable goals
  • Ensured facility compliance by formulating the QAPI plan while reviewing and incorporating information from the facility assessment
  • Ensured monthly safety meetings were resumed, emergency disaster plan was formulated, SDS sheets and hazard communication plan was updated, the water management plan was written and implemented, and OSHA compliance was attained and maintained.

Licensed Nursing Home Administrator

Good Samaritan Society, Geneseo Village
10.2010 - 01.2018
  • Expertly planned, coordinated, organized and directed all operations of this 72-bed skilled care facility, including oversight and management of outpatient therapy operations and 41 independent senior living units
  • Actively worked with Advisory Board to ensure continual momentum toward strategic direction and ensuring this aligned with our mission and vision
  • Established facility’s annual budget and conducted weekly reviews to ensure finances were being properly allocated, and department managers were operating within established parameters
  • Member of the corporation’s social accountability committee, whose goal is to ensure each facility is involved in and responding to their local community needs
  • As such, collaborated with local contractors to improve the Life Skills room at our local high school, allowing students with learning disabilities and special needs to learn to cook with a new ADA compliant kitchen in their classroom.

Licensed Nursing Home Administrator

Good Samaritan Society, Mt. Carroll
03.1995 - 10.2010
  • Chaired the QA committee to improve performance and maintain high standards of care
  • Established and maintained positive relationships with government regulators, resident, families, other area healthcare providers, physicians and community at large
  • Analyzed facility activities and data to properly assess risk management and improve services
  • First Illinois facility to offer made to order menu with all you can eat salad bar, hot food buffet and made to order items like hamburgers and French fries
  • First Illinois facility to eliminate our nurses station and antiquated nurse call system and upgrade the call light system to include pagers.

Administrator in Training

Good Samaritan Society - Parsons
08.1994 - 03.1995
  • Paid internship with the Evangelical Lutheran Good Samaritan Society

Administrator in Training

Benedictine Nursing Home
09.1993 - 07.1994
  • Unpaid internship on a campus that included 120 skilled/intermediate care beds, a home health agency, outpatient therapy department, a children’s day care center and a convent

Education

Certified Nursing Assistant -

Blackhawk Community College
05.2021

Lay Ministry Certification -

Rockford Diocese
06.1998

Bachelor of Science -

Chapman University
05.1993

Skills

  • Hiring and Recruitment
  • Quality Control
  • Regulatory Requirements
  • Performance Metrics
  • Process Improvement
  • Emergency Readiness
  • Budget Planning
  • Process Implementation
  • Profit Improvements
  • Occupancy Strategies

Accomplishments

  • Board member for nursing and CNA program at Blackhawk College School of Nursing (present)
  • Former member of Senator Weaver’s Senior Advisory Committee, in which we discussed state legislative issues that impact the senior population
  • Completed the Illinois Leaders Program through IHCA 2021-2022
  • Completed the Future Leaders Program through AHCA 2022-2023
  • Member of the steering committee for the Quad Cities Senior Care Coalition 2022 to present
  • Member of the steering committee for the IHCA Nursing Facility Non-Proprietary Constituency Committee, 2022 to present
  • Award Examiner for the Silver Quality Awards through AHCA, which utilizes the Baldridge Quality Process, 2022 to present

Timeline

Licensed Nursing Home Administrator

Illini Restorative Care
10.2020 - Current

Licensed Nursing Home Administrator

Aperion Care Moline
03.2020 - 10.2020

Licensed Nursing Home Administrator

Knox County Nursing Home
03.2019 - 03.2020

Licensed Nursing Home Administrator

Regency Care Of Sterling
01.2018 - 01.2019

Licensed Nursing Home Administrator

Good Samaritan Society, Geneseo Village
10.2010 - 01.2018

Licensed Nursing Home Administrator

Good Samaritan Society, Mt. Carroll
03.1995 - 10.2010

Administrator in Training

Good Samaritan Society - Parsons
08.1994 - 03.1995

Administrator in Training

Benedictine Nursing Home
09.1993 - 07.1994

Certified Nursing Assistant -

Blackhawk Community College

Lay Ministry Certification -

Rockford Diocese

Bachelor of Science -

Chapman University

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Jennifer Dunk