Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Volunteer
Jennifer Dunn

Jennifer Dunn

Beaumont,TX

Summary

I have Worked in Healthcare for over 6+ Years. A Professional, Punctual, Proactive, and organized individual, interested in exploring career options with 5+ years of customer service, 3+ years in Administrative work. I’m Self- motivated and a true team player. A Proficient user of Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook). I Type 65+ WPM, & have an extensive background of money handling, multi-tasking, & coordinating while paying close attention to detail. I am a quick learner who likes to accomplish daily objectives while setting future goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

TEAM LEADER

Humana
01.2021 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

HOSPITAL ADMISSIONS COORDINATOR

Baptist Hospital
12.2017 - 01.2019
  • Liaison between the business and the providers, connecting both worlds during process/service definition, implementation, testing, final validation, and deployment
  • Collected, sorted and reviewed marketing information and produced timely corporate reports
  • Completed preliminary paperwork for incoming and outgoing patients
  • Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Developed admissions policy, outlining rules and procedures compliant with government regulations.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.

CNA

Home Health Agency
01.2015 - 01.2017
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

High School Diploma -

Central Medical High School
Beaumont, TX
06.2014

Skills

  • Planning and Coordination
  • Analytical and Critical Thinking
  • Corrective Action Management
  • Report writing
  • Coverage assessments
  • Settlement determinations
  • Documentation Review
  • Claims
  • Mergers and acquisitions knowledge
  • Appointment scheduling
  • Document scanning and digitization
  • Database administration
  • Classroom expertise
  • Training Programs
  • Recruitment strategies
  • Program implementation
  • Data recovery
  • Team Oversight
  • Risk mitigation
  • Account management
  • Client needs analysis
  • Claims reporting systems
  • CSS
  • JAVA
  • Underwriting and adjustments
  • Organization and Time
  • Management
  • Data integrity
  • MS Office Programs
  • Google Sheets
  • Medical office administration
  • Feeding assistance expert
  • Adobe
  • HTML
  • Patient Management
  • Technical Support
  • Cost analysis
  • Quality Standards

Certification

IT Support Certificate Certified Data Professional

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

TEAM LEADER

Humana
01.2021 - Current

HOSPITAL ADMISSIONS COORDINATOR

Baptist Hospital
12.2017 - 01.2019

CNA

Home Health Agency
01.2015 - 01.2017

High School Diploma -

Central Medical High School

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Jennifer Dunn