Jennifer Dunn
Summary
Results-focused supervisor offering leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.
Proactive worker with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Highly effective and knowledgeable at providing outstanding customer satisfaction. High-energy worker. Set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Kentucky Fried Chicken
Jeffersonville, IN
05.2018 - 08.2018
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
Direct Support Professional
Volunteers of America
New Albany, IN
05.2018 - 07.2018
- Consulted with different healthcare disciplines to offer important mental health support to disabled patients.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Updated patient files with current information about vitals, behaviors and other data relevant to direct support professional treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented any patient health status changes to keep healthcare team updated.
- Ensured safety and well-being of each patient in alignment with care plan.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
- Worked with disabled patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Assistant Store Manager
Freedom Tax Service
Clarksville, IN
12.2017 - 05.2018
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Handled customer service by dealing with complaints and answering customer questions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted management in meeting standards for customer service and quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained exceptionally clean, customer-friendly and well-run tax department.
- Trained and managed associates in customer service and sales techniques.
- Monitored security and handled incidents calmly.
Assembly Line Worker
Freudenberg Medical LLC
Jeffersonville, IN
08.2007 - 07.2009
- Followed outlined specifications to implement effective assembly plans.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Sampled and tested final products to check conformance with production tolerances.
- Removed rough spots to enhance parts alignment and improve finishes.
- Checked position and alignments of each component to prevent errors and minimize materials waste.
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
- Assisted quality assurance by visually inspecting items and removing defect parts.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Performed hand-finishing of final products after assembling component parts for items.
- Analyzed project specifications and other instructions prior to job start to ascertain all tasks and determine completion dates.
- Kept work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools.
- Conducted quality assurance inspections on finished components and determined any unnoticed issues.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Kept work areas clean by removing trash and debris and organized all tools in preparation for next shift.
- Completed such tasks as boxing, labeling and moving items, which enabled production line to continue efficient operations.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Education
G.E.D. - General
New Albany Senior High School
New Albany, IN2007
Skills
- Staff management
- Strategic planning
- Business analysis
- Issue resolution
- Recruiting and interviewing
- Data collection and analysis
- Employee performance evaluations
- Negotiation
- Financial management
- Budgeting
- Business planning
- Process and procedure development
- Strategic Selling
- Marketing strategy
- Computer technology skills and software knowledge
Timeline
Assistant Manager
Kentucky Fried Chicken
05.2018 - 08.2018
Direct Support Professional
Volunteers of America
05.2018 - 07.2018
Assistant Store Manager
Freedom Tax Service
12.2017 - 05.2018
Assembly Line Worker
Freudenberg Medical LLC
08.2007 - 07.2009
G.E.D. - General
New Albany Senior High School