Jennifer Dunnington
Grand Junction,CO
Summary
Customer-service oriented professional who supports an overall positive experience by accurately and promptly completing any task in a timely manner. Provide you with a dependable employee that knows the business of providing excellent memories for the customers as well as each employee.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front End Assistant Lead
City Market
04.2022 - Current
- Manage front end, schedule changes, customer service relations.
- Observations on associates daily, 15/30/45-day check ins with new hires
- Schedules, training, ordering supplies, money services, training new guards, create a positive atmosphere for both associates and customers.
- Develop connections with vendors, associates and customers.
- Develop expectation guidelines front end associates and restroom cleanliness.
- Ensure PTWT metrics are followed
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
Assistant General Manager
Grand Mere/Pizza Hut
01.2021 - 12.2021
- During my time there I got certified as an RGM and Servsafe certified.
- Mentored and motivated team members to achieve challenging business goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
General Manager
Little Caesars
08.2020 - 01.2021
- Completely change the atmosphere of the store, provide accurate and quality products in a timely manner
- Hire, and train all employees, inventory and production orders
- Responsible for reviews and waste management
- Ensure the cleanliness of the store inside and out to meet corporate and health officials demands
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Over-view of the scheduling of the store, and ensure ethical communication between all staff member and guest interactions.
Scheduler/Receptionist
Pasco Southwest in home health care
09.2018 - 01.2019
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
General Manager
Little Caesars Pizza
08.2010 - 06.2015
- Created employee schedules, handled inventory, and exercised completed oversight of restaurant
- Guided, trained, and directed staff
- Served as liaison between suppliers, staff, and customers.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Little Caesars
02.2009 - 08.2010
- Ensured financial and cash handling administrative duties were completed accurately
- Enforced sanitary practices for food handling and cleanliness.
- Mentored and motivated team members to achieve challenging business goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Delivery Driver / Customer Service
Little Caesars
07.2007 - 02.2009
- Prepared, packaged, and delivered food products
- Promoted company products and presented a professional demeanor at all times.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Education
Bachelor of Science - European History
Southern New Hampshire University
Manchester, NH02.2024
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL04.2017
Associate Degree - Business Management
Pueblo Community College
Pueblo05.2009
Skills
- Member of The National Society of Leadership and Success
- OSHA knowledge
- HIPAA Compliance
- Daily Reporting
- Team Collaboration
- Adaptable and Flexible
- Policies and Procedures
- Customer Relations
- Cleaning and sanitizing
- POS system operations
- Honest and Dependable
- Creative Thinking
- Front End Testing (Everseen)
- Reliable and Responsible
- Team Leadership
- Training and mentoring
- Organizational abilities
- Problem-Solving
Certification
- BLS/CPR
- ServSafe
- Driver's License
Academic Honors
Academic Honors Recognition / Honor Roll
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Relations Manager
Typing Speed
55 words per minute
Awards
National Society of Leadership and Success
Affiliations
- The National Society of Leadership and Success
Timeline
Front End Assistant Lead
City Market
04.2022 - Current
Assistant General Manager
Grand Mere/Pizza Hut
01.2021 - 12.2021
General Manager
Little Caesars
08.2020 - 01.2021
Scheduler/Receptionist
Pasco Southwest in home health care
09.2018 - 01.2019
General Manager
Little Caesars Pizza
08.2010 - 06.2015
Assistant General Manager
Little Caesars
02.2009 - 08.2010
Delivery Driver / Customer Service
Little Caesars
07.2007 - 02.2009
Bachelor of Science - European History
Southern New Hampshire University
Associate of Science - Health Sciences
Ultimate Medical Academy
Associate Degree - Business Management
Pueblo Community College