JENNIFER DUQUETTE
Sedro-Woolley,WA
Summary
Highly organized and detail-focused Social Service Director with an exceptional track record of accurately sustaining resident records and executing all needed documentation and medical history
Overview
7
7
years of professional experience
Work History
Social Service Director/Admission Coordinator
Shuksan Healthcare
06.2024 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
Social Service Director
Mt Baker Care Center
10.2022 - 03.2024
- Responsible for conducting GDR, Monthly Behavior IDT, Weekly Medicare Meeting and maintaining documentation associated with these various meetings such as behavior monitors
- In charge of all Admissions and screening of all incoming referrals, Transfers, Discharges and appointments during residency and have developed daily efficient practices as evidenced by checklists and spreadsheets to ensure steps are not missed
- Regular communication and conferences with therapy department, nursing, NAC's, Executive Director, Maintenance, DNS, Dietary, Facility Physician, Hospice and family members/POA's/Guardians to ensure resident's needs are being met
- In charge of tracking and processing all grievances, elopement risk residents and regularly educating staff on outcomes and interventions
- Completing MDS Sections and administering NOMNCS and SNF ABNS in a timely matter
- Proficient with Microsoft Word, Microsoft Excel, Microsoft Access, Powerpoint, Point Click Care, CareSuite Quickmar, Epic, One Health Port, Rox, Canvas, Drop Box, Outlook and Lotus and able to learn proprietary systems/applications quickly and easily
- Case management including insurance Preauthorization's and continued contact with contracted MedAdvantage Insurance companies to prolong coverage during residency along with appeals when necessary
- Regular Audits on Psychotropic Medications, Care Plans, PASRR's, Medical Records and Resident Charts to conserve accuracy and revise with any changes of conditions
Social Service Director
PNW Roots
01.2022 - 03.2023
Social Service Director
Alderwood Park Health and Rehab
06.2021 - 01.2022
Social Service Director
St. Francis of Bellingham
08.2019 - 06.2021
Social Service Director
Highland Health and Rehab
03.2018 - 08.2019
Education
Master of Science - Rehabilitation Counselor
Western Washington University
Bellingham, WA12-2025
Associate's Degree - Arts and Science
Whatcom Community College
Bellingham, WA01.2015
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Powerpoint
- Point Click Care
- CareSuite Quickmar
- Epic
- One Health Port
- Rox
- Canvas
- Drop Box
- Outlook
- Lotus
- Team leadership
- Operations management
- Strategic planning
Timeline
Social Service Director/Admission Coordinator
Shuksan Healthcare
06.2024 - Current
Social Service Director
Mt Baker Care Center
10.2022 - 03.2024
Social Service Director
PNW Roots
01.2022 - 03.2023
Social Service Director
Alderwood Park Health and Rehab
06.2021 - 01.2022
Social Service Director
St. Francis of Bellingham
08.2019 - 06.2021
Social Service Director
Highland Health and Rehab
03.2018 - 08.2019
Associate's Degree - Arts and Science
Whatcom Community College
Master of Science - Rehabilitation Counselor
Western Washington University
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