JENNIFER DURAN
Phoenix,AZ
Summary
Detail-oriented professional with 8+ years of experience and a proven knowledge of customer communications and customer satisfaction. Proven successful in partnering to optimize organizational effectiveness in a positive and productive work environment. Highly proficient and dedicated in developing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Associate/Scheduling Coordinator
Desert Valley Pediatrics
10.2023 - Current
- Reviewed files, records and other documents to obtain information and respond to requests.
- Placed outbound patient service or patient satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating patient databases.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
VERIFICATION OF EMPLOYMENT SPECIALIST
Rocket Mortgage (Quicken Loans)
07.2020 - 10.2021
- Calling to verify Verification of employment, Insurance information, or Loan Payoff information for client loans in process
- Verifications could be over the phone, a verification through fax or email, or systems like The Work Number
- Speaking to external vendors to obtain information to close out loans tasks- high level of customer service when speaking to internal and external partners
- Perform in a high productivity driven environment.
BILINGUAL PATIENT SERVICE REPRESENTATIVE
Bayless Integrated Healthcare
01.2019 - 05.2020
- Attended more than 100 patients on a daily basis by checking them into their appointments
- Performed venipuncture, basic lab testing, collect patient's medical history
- Close and count the petty cash
- Verify patients is active and in good standing.
BILINGUAL CERTIFIED MEDICAL ASSISTANT & REFERRAL COORDINATOR
Valle del Sol Urgent Care & Family Practice
12.2017 - 01.2019
- Ensure that referrals are addressed in a timely manner
- Remind patient of scheduled appointments via phone
- Administered birth control injections as directed by physician
- Collected specimens and performed basic tests.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
General Dynamics Information Technology
12.2016 - 12.2017
- Handled 50+ calls daily, with duties including signing up new customers and retrieving consumer data.
Education
Pre-Medicine
Grand Canyon University
Phoenix, AZHigh School Diploma -
SIERRA LINDA HIGH
Phoenix, AZ06.2016
Skills
- Bilingual- Spanish
- Detail Oriented
- Adaptability
- Organization and individual productivity
- Problem-Solving Skills
- Time Management
- Team collaboration
Certification
Medical Assistant
Personal Information
Title: CUSTOMER SERVICE
References
References available upon request
Timeline
Front Office Associate/Scheduling Coordinator
Desert Valley Pediatrics
10.2023 - Current
VERIFICATION OF EMPLOYMENT SPECIALIST
Rocket Mortgage (Quicken Loans)
07.2020 - 10.2021
BILINGUAL PATIENT SERVICE REPRESENTATIVE
Bayless Integrated Healthcare
01.2019 - 05.2020
BILINGUAL CERTIFIED MEDICAL ASSISTANT & REFERRAL COORDINATOR
Valle del Sol Urgent Care & Family Practice
12.2017 - 01.2019
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
General Dynamics Information Technology
12.2016 - 12.2017
Pre-Medicine
Grand Canyon University
High School Diploma -
SIERRA LINDA HIGH
Medical Assistant
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