Jennifer Durecout
Bronx
Summary
Professional Ombudsman Liaison with a strong background of 15+ years in customer service and constituent services. Bring seven years of customer service and eight years of case management, five of which dealt with constituent services. Empathetic and caring case worker allows me to provide the necessary compassion when dealing with constituents in their time of hopelessness. Strong work ethic and highly motivated. Eager to learn and develop new skills. Team player mentality. Believe that knowledge should be shared which makes the team stronger. Highly organized and meticulous to detail. Proficient with time management and multitasking. Skilled in addressing and resolving community concerns, ensuring prompt and effective communication. Known for collaboration and flexibility in dynamic environments. Proficient in managing inquiries, providing detailed information, and supporting team efforts to achieve impactful results. Highly reliable and adaptable to changing needs.
Overview
20
20
years of professional experience
Work History
Constituent Services Case Worker/Ombudsman Liaison
Bronx Borough President Office
01.2019 - Current
- Advocate for Constituents of the Bronx when interacting with various agencies, ensuring fair treatment at all times by being their voice when they are left unheard.
- Address constituents concerns, provide resources, and find solutions.
- Ability to take highly detailed notes while speaking and/or meeting with constituents to be able to offer efficient case management.
- Maintain high levels of accuracy in data entry, ensuring all information is correctly entered into the database.
- Maintain up-to-date records on each constituent using case logs created on Microsoft Word and case log spreadsheets created on Microsoft Excel which enables me to follow-up efficiently and offer timely responses to inquiries.
- Keep hardcopy files and electronic files for each constituent.
- Established trusting relationships with constituents through excellent communication skills, where they are comfortable to express themselves and are able to return when they need further assistance.
- Intake backup and support. Manage the front desk as intake specialist when needed, which includes greeting constituents as they enter the office, providing compassionate support while completing the intake process for constituents who call the office or come in person, entering their information accurately into the database and assign the next case worker in line to assist the walk-in constituent.
- Trained new case workers offering guidance and support as they transitioned into their new roles.
Secretary to the Church
Iglesia De La Promesa
01.2016 - 03.2020
- In charge of ordering supplies.
- In charge of managing the church schedule.
- In charge of maintaining files.
- In charge of handling church correspondence.
Case Manager
Bronx Public Administrator
09.2016 - 01.2019
- Investigate, manage and track cases for possible relatives, assets, real estate and claims against an estate.
- Prepare deposits for Deputy.
- Inquire and collect monetary of decedent’s assets.
- Work with various agencies and establishments to administer estates.
- Communicate regarding the estates with supervisors, colleagues, attorneys, CPA’s and the public.
- Prepare small accountings for closed cases.
- Backup and support for Intake department.
Customer Service Manager
D'Agostino Supermarket
09.2004 - 01.2012
- In charge of all the money that went in and out of the store.
- In charge of all front-end activities which included supervising all cashiers and delivery boys.
- Made sure everything ran smoothly, and the customers’ needs were being met.
- Ability to work on the register and answer phones.
- Made sure all paperwork and money add up with the computer when closing out the system at night.
Takeout Cashier/hostess
Dinosaur Bar B Que
05.2007 - 09.2007
- Greet customers.
- Handle register and expedite food.
Education
Associate in Science - Criminal Justice
John Jay College of Criminal Justice
NY, NY01.2008
High School Diploma -
Christopher Columbus High School
Bronx, NY01.2005
Skills
- Associate in Science in Criminal Justice
- Bilingual
- Team player mentality
- Punctual and responsible
- Goal-orientated and reliable
- Empathetic, caring, and compassionate
- Highly organized and meticulous to detail
- Writing, typing, and data-entry proficiency
- Problem-solving and multitasking abilities
- Strong verbal and math skills
- Professional telephone demeanor
- Excellent customer skills
- Follow-up skills
- Knowledge of Microsoft Word and Microsoft Excel
- Staff education and training
Timeline
Constituent Services Case Worker/Ombudsman Liaison
Bronx Borough President Office
01.2019 - Current
Case Manager
Bronx Public Administrator
09.2016 - 01.2019
Secretary to the Church
Iglesia De La Promesa
01.2016 - 03.2020
Takeout Cashier/hostess
Dinosaur Bar B Que
05.2007 - 09.2007
Customer Service Manager
D'Agostino Supermarket
09.2004 - 01.2012
High School Diploma -
Christopher Columbus High School
Associate in Science - Criminal Justice
John Jay College of Criminal Justice
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