Jennifer Duron
Hospice Volunteer Coordinator
Waco,TX
Summary
History of pursuing ever-increasing responsibility and achieving consistent success in each position. Well-organized and proactive with a decisive nature and a good sense of market trends, practices, and customer service strategies. Complex problem-solver with a goal-oriented mentality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Baylor Scott & White Hospice
Waco, TX
11.2023 - Current
- Responsible for overseeing Volunteer activities for Hospice
- Interview, supervise, and train new volunteers
- Conducted orientations for new volunteers to introduce them to the organization's mission, values, and operations.
- Coordinate with our contracted facilities new activities for patients
- Attend health fairs to promote BSW Hospice and recruit volunteers
- Place volunteers as needed for our patients utilizing their unique qualifications and encouraging compassionate companionship for end-of-life patients
- Maintain accurate Volunteer records according to the State of Texas regulations and Medicaid guidelines
- Outreach and recruit new volunteers within our community.
- Utilized social media and other digital tools to recruit volunteers and promote volunteer opportunities.
- fluent in Excel, Word, and Powerpoint to keep reports organized
Community Health Worker/ Health Coordinator
Baylor Scott & White Quality Alliance
Temple, TX
10.2021 - 11.2023
- Excellent listening, interpersonal, and communication (oral and written) skills
- Professional, pleasant, and respectful telephone etiquette
- Ability to adapt communication style to suit different audiences
- Empathetic listener, sensitive, gracious, and tactful
- Comfortable working in a fast-paced, constantly changing, and stressful environment
- Collaborate with multidisciplinary staff to improve overall patient care and response times
- Utilize our community resources to gather more care for the patient's healthcare needs
- Educate patients about the importance of maintaining and attending their appointments to decrease their trips to the ED or clinics.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Delivered healthy living and disease management information to specific population groups.
Clinical Certified Medical Assistant
Baylor Scott & White Clinic
Waco, TX
09.2016 - 10.2021
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures, and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Scheduled appointments for patients via phone and in person
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment
- Measured vital signs and took medical histories to prepare patients for examination
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes
- Administered rapid tests for COVID-19 and strep to help clinical staff assess conditions.
Photo Center Manager
Wal-Mart Store 5389
Waco, TX
04.2009 - 09.2016
- Directed and coordinated financial budget activities to fund operations and maximize investments
- Utilize methods designed by the company on how to hire, interview, and terminate an employer
- Prepared photos and documents for framing by following customer requests and checked results against specifications and internal quality standards
- Followed the correct guidelines to maintain quality inspections of the photo machines and chemicals used for the machines
- Excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Monitored inventory levels and placed new orders for merchandise to keep supply well stocked.
Photo Center Technician/Wireless Associate
Wal-Mart 5389
Waco, TX
07.2004 - 04.2009
- Maintained quality customer service
- Edit and adjust images for good-quality pictures
- Gave customers advice and maintained the register
- Put together calendars, canvases, greeting cards, transferred pictures to discs, and rotated supplies
- Activated cell phone services with T-Mobile, Sprint, and AT&T
- Kept log of all cell phones and cameras.
Education
Master of Science - Healthcare Administration
Texas Tech University Health Science Center
Lubbock, TX05.2023
Bachelor of Science - Healthcare Administration
Texas Tech University Health Science Center
Lubbock, TX05.2021
Associate of Arts - Liberal Arts and General Studies
McLennan Community College
Waco, TX08.2018
Associate of Applied Science - CCMA
McLennan Community College
Waco, TX08.2016
Skills
- Problem-Solving
- File and Records Management
- Time Management
- Collaboration
- Verbal and Written Communication
- Community Engagement
- Mission-oriented
Certification
- Community Health Worker License, Certificate #: 15370
- NHA CCMA Certificate, License # B4F9F3N9
Accomplishments
- Introduced robust volunteer program to improve organizational efficiency without adding costs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer Coordinator
Baylor Scott & White Hospice
11.2023 - Current
Community Health Worker/ Health Coordinator
Baylor Scott & White Quality Alliance
10.2021 - 11.2023
Clinical Certified Medical Assistant
Baylor Scott & White Clinic
09.2016 - 10.2021
Photo Center Manager
Wal-Mart Store 5389
04.2009 - 09.2016
Photo Center Technician/Wireless Associate
Wal-Mart 5389
07.2004 - 04.2009
Master of Science - Healthcare Administration
Texas Tech University Health Science Center
Bachelor of Science - Healthcare Administration
Texas Tech University Health Science Center
Associate of Arts - Liberal Arts and General Studies
McLennan Community College
Associate of Applied Science - CCMA
McLennan Community College
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