Jennifer Dustin
Aberdeen,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Patient Transporter
AAA Patient Transport
06.2019 - Current
- Coordinated patient transportation to their designated medical facilities.
- Warmly greeted patients and visitors and made each feel welcome.
- Supported patient needs in efficiently and organized manner, providing excellent empathetic customer service.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand up lifts, and overhead lifts.
- Utilized medical transport van to assist patients in moving out of beds, wheelchairs, stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Manage 13 to 20 patient pickups per day.
Professional Debt Collector
Delmarva Capitol Services
03.2016 - 06.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls, between 50 to 100 daily.
- Knowledge in Inbound and outbound calling, recovering debts from clients across country.
- Multi-tasked and excelled in collecting accounts in my purview.
Team Leader and Trainer
Hickory International
01.2014 - 01.2016
- Mentored and guided 7 to 10 employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Nursing
Central Directory of Nursing
Providence, RI04.1999
High School Diploma -
Gospel Temple Christian Academy
West Greenwich06.1996
Skills
- Emotional Support
- Office Supplies Inventory & Delivery
- Supporting Daily Living Needs
- Bedside Manner
- Safety Protocols
- Data Entry
- Accounts Payable & Account Reconciliation
- Senior Leadership Support
- Database Administration
- Coaching and Training
- Data Management
- Preparing Reports
Timeline
Patient Transporter
AAA Patient Transport
06.2019 - Current
Professional Debt Collector
Delmarva Capitol Services
03.2016 - 06.2019
Team Leader and Trainer
Hickory International
01.2014 - 01.2016
Nursing
Central Directory of Nursing
High School Diploma -
Gospel Temple Christian Academy
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