JENNIFER DUTRA
Winter Garden
Summary
Customer specialist for over 5 years' working in both the public and telecommunications . Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Looking to boost knowledge with product management services and customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dreamliner
06.2024 - Current
- Supervised daily operations to meet performance, quality, and service goals.
- Maintained a clean, safe, and organized environment to enhance customer experience.
- Built strong staff relationships, fostering a positive work culture.
- Monitored cash intake and deposits, increasing accuracy and reducing discrepancies.
- Addressed and resolved customer complaints promptly to improve satisfaction.
- Scheduled staff shifts for optimal coverage during peak hours while controlling labor costs.
- Managed permit submissions and approvals, ensuring compliance with county regulations for timely project completion.
- Florida Certified State Notary.
- Directed all aspects of business operations, including budgeting, staffing, client relations, and strategic planning, while driving growth, profitability, and compliance
Secondary Owner
Direct Contractors
01.2019 - Current
- Assessed suppliers to evaluate delivery quality, timeliness, and compliance, while maintaining cost controls and maximizing operational efficiency.
- Coordinated site investigations, documented issues, and escalated as necessary to executive teams.
- Evaluated customer service standards to ensure high satisfaction levels.
- Created budgets and prepared quotes for new products and services.
- Managed data entry into cloud and Excel systems, ensuring strict security protocols for financial and personal data protection.
- Maintained and updated project schedules and calendars; coordinated travel arrangements and accommodations.
- Handled permitting for construction projects, ensuring compliance and timely approvals.
- Managed accounting tasks, including budgeting, financial reporting, and expense tracking.
Investment Sales Support Specialist
Vacation Innovations
09.2022 - 06.2024
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Data Entry Specialist
Marriott vacation club, Marriott Vacations Worldwide Corporation
10.2019 - 02.2020
- Collaborated with team members to meet project deadlines, develop solutions, and fulfill requirements.
- Delivered excellent customer service in-person and over the phone, addressing questions, issues, and complaints promptly.
- Coordinated domestic and international travel accommodations, including airline, hotel, and car reservations, to ensure operational efficiency.
- Processed credit and debit card payments, handling sensitive data with discretion and professionalism.
- Advised clients on security concerns and protocols when traveling to high-risk locations.
- Assisted with office needs by learning data entry and wire transfer procedures.
- Translated daily communications between English, Portuguese, and Spanish
Customer service front
Publix Super, Metro West
01.2016 - 10.2019
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Counted the cash in the register drawer at the start and end of each shift
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Maintained customer satisfaction by promptly and professionally handling food product returns
- Kept track of transactions and greeted customers as they entered and exited the establishment
- Answered questions about store policies and concerns to support positive customer experiences
- Handled customer complaints and kept the checkout area clean and tidy
Senior Food Service Worker
Chipotle Mexican Grill
11.2016 - 01.2017
- Prepared meals from scratch using authentic, well-known recipes to generate repeat business
- Devised and oversaw menu plans for weekly and special events
- Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
Front End Associate
Panera bread
10.2016 - 01.2017
- Followed code dating procedures and complied with all legal requirements for product labeling and packaging
- Made bread, rolls, cookies, cupcakes, pie crusts, and other baked goods by rolling, cutting, and shaping dough
- Was in charge of food merchandising, which included garnishes for serving presentation
- Kept track of cooking completion times to ensure that ovens and other equipment were used efficiently
- Was in charge of cash handling for drive through and front of building
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL01.2020
Skills
- Sales Tracking
- Customer Service Management
- Quality Assurance Controls
- Oral and Written Communication
- Multitasking and Prioritization
- Resolving Problems and Incidents
- Credit Card Payment Processing
- Understanding Customer Needs
- Bilingual in Portuguese and English
- Permitting technician
- Notary
Contact
Winter Garden, United States 34787
Education and Training
Orlando, FL
Certification
Florida State Notary
Timeline
Assistant Manager
Dreamliner
06.2024 - Current
Investment Sales Support Specialist
Vacation Innovations
09.2022 - 06.2024
Data Entry Specialist
Marriott vacation club, Marriott Vacations Worldwide Corporation
10.2019 - 02.2020
Secondary Owner
Direct Contractors
01.2019 - Current
Senior Food Service Worker
Chipotle Mexican Grill
11.2016 - 01.2017
Front End Associate
Panera bread
10.2016 - 01.2017
Customer service front
Publix Super, Metro West
01.2016 - 10.2019
High School Diploma -
Florida Virtual School Flex 9-12
Florida State Notary
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