Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Dutton

Keenesburg,CO

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

8
8
years of professional experience

Work History

Clerk

United States Postal Service
Dacono, USA
02.2017 - 12.2024
  • Assisted customers with inquiries and complaints in a professional manner.
  • Maintained accurate register records while providing unmatched service.
  • Fielded incoming calls with professionalism and efficiency.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Oversaw daily operations for a group of up to 15 team members.
  • Oversaw inventory control for stamps.
  • Educated new hires in performing clerk and carrier responsibilities effectively.
  • Managed efficient delivery of mail and packages across multiple locations.
  • Served as 'officer in charge' during postmaster absences.
  • Conducted cash drawer reconciliations to ensure accuracy during audits.
  • Awarded for outstanding sales performance in 2024.
  • Built trust and rapport with customers.
  • Supported the creation and modification of transit paths.
  • Maintained current and precise route documentation with a monthly update from the national address management resource.
  • Organized floor setup efficiently to facilitate daily operational flow.
  • Inspected postal vehicles to clear them of any unscanned mail or packages, generated reports, and secured the building.
  • Utilized computer software programs to create reports, labels, forms.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.

Sales Associate

Payless ShoeSource
Brighton, CO
10.2016 - 05.2017
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Worked with fellow sales team members to achieve group targets.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled returns and exchanges according to company policies.
  • Adhered to company initiatives and achieved established goals.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.

Education

General educational degree -

NJC
Sterling, CO
05.2000

Skills

  • Customer satisfaction
  • Administrative tasks
  • Information security
  • Sales expertise
  • Mail handling
  • Operations support
  • Database management
  • Quality management
  • Telephone etiquette
  • Point of sale operation
  • File and database management
  • Basic accounting
  • Administrative support
  • Relationship building

Timeline

Clerk

United States Postal Service
02.2017 - 12.2024

Sales Associate

Payless ShoeSource
10.2016 - 05.2017

General educational degree -

NJC

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