Jennifer DvoraK
Beloit,WI
Summary
Results-oriented Clinic Operations Manager with extensive experience in optimizing medical clinic functions, focusing on improved patient satisfaction and operational efficiency. Proven track record in strategic planning, staff management, and adherence to healthcare regulations. Successfully implemented innovative solutions that streamlined workflows and boosted staff productivity, leading to enhanced patient care outcomes. Adept at leveraging strong communication and leadership skills to drive team performance and achieve organizational objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Lead/ Clinic Manager Interim
SSM Health
Janesville/Stoughton, WI
10.2018 - Current
- Directed daily functions for multiple optical locations.
- Facilitated staff support through consistent daily interactions.
- Coordinated staff shifts ensuring coverage for over 40 employees.
- Fostered employee growth with effective development strategies.
- Increased staff motivation using positive reinforcement.
- Oversee and manage daily, weekly, and monthly budget allocations.
- Provided training to staff on updated policies and procedures.
- Manage optical system inventory across all Dean Retail Services locations.
- Sustain customer engagement and address concerns.
- Enhanced longevity through effective team-building initiatives.
- Coordinate regional optometry and ophthalmology clinic operations.
- Developed coaching strategies to improve job performance among team members.
- Contributed to decision-making process for new hires.
- Maintained high quality of service by adhering to customer service protocols and solving client problems.
- Enforced quality protocols ensuring adherence to organizational benchmarks.
- Assessed team and individual business performance, identifying improvement opportunities.
- Adhered to industry regulations and organizational policies.
- Supervised daily functions, meeting efficiency and quality benchmarks.
- Delivered feedback through performance evaluations for team members.
- Oversaw annual budget planning and forecasting.
- Delegated tasks and assessed project team efficiency.
- Enhanced processes, leading to increased efficiency in operations.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
- Directed teams through organizational transformations and crises.
- Managed complex customer issues requiring senior intervention.
- Secured favorable terms and pricing through vendor contract negotiations.
- Oversaw adherence to project schedules and financial plans.
- Created financial plans for future fiscal periods.
- Developed and oversaw budgets for designated areas.
- Oversaw daily operations of multi-doctor health clinic.
- Work with leadership teams for new facility development.
- Developed standardized workflows.
- Managed communications across various organizational units.
- Optimized work processes, aligning them with the One Wisconsin initiative.
Field Executive
Stanton Optical
NE, OK, WI, TX
01.2016 - 09.2018
- Supervise all facets of optometry clinic management, including optical sales department and lab functions across several states.
- Train, develop, and manage over 200 staff members.
- Guided team members to meet daily, weekly, and monthly targets.
- Work with general contractors to ensure timely grand openings.
- Talent acquisition for each location.
- Managed P&L reporting.
- Manage essential HR functions for the entire region.
- Coordinated regional staff scheduling.
- Assisted in launching new products and services by providing relevant information about the target audience and market conditions.
- Spearheaded market research initiatives to identify trends, assess competition, and inform strategic decisions.
- Maintained accurate records of all trainings conducted.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Designed and implemented comprehensive training programs tailored to organizational needs.
- Coordinated recruitment and placement of training program participants.
- Tracked progress of projects using various tools like spreadsheets and databases.
- Developed strategies for increasing revenue by exploring new opportunities in the market.
- Coordinated between different teams and departments within the organization during project execution stages.
- Cultivated strong relationships with clients through regular communication via phone, email, in-person visits.
- Ensured compliance with company policies related to safety regulations, legal guidelines.
- Designed promotional campaigns for products or services.
- Developed and implemented strategies to increase customer satisfaction levels.
- Resolved customer complaints promptly and effectively.
- Analyzed customer feedback data to understand customer requirements.
- Organized and supervised team of field executives in their assigned tasks.
General Manager
Stanton Optical
Madison, WI
10.2015 - 01.2016
- Manage entire operations of optometry clinic, including optical sales floor and laboratory for2 locations in Madison, WI
- Responsible for managing, training and developing all staff to reach company assigned metrics and goals
- Provide support through the entire clinic, including all customer service related occurrences
- Responsible
Multi-site Clinic Manager
Mercy Health System
Janesville, WI
06.2009 - 10.2015
- Oversees all operations at Mercy Optometry and Optical Clinics.
- Ensure system policies and goals are being met.
- Manage 4 optometrists and 17 staff members between 3 locations.
- Develop and maintain all improvement processes for departments.
- Prepare and manage $6 million budgets.
- Responsible for recruitment, employee orientation, performance evaluations, and employee development through mentoring and training programs.
- Perform all duties in the department when needed.
- Assists with billing and payment processes throughout the Health System.
- Training in all clinic areas, and provided educational resources.
- Accounts Payable and Receivable.
- Implement new software for EHR and billing.
- Maintain an in-depth knowledge of all government and commercial insurance contracts, including ongoing vision contract negotiations.
- Maintain policies and procedures for meaningful use, and Joint Commission policies.
- Coordinated care plans among different healthcare providers in the region.
- Conducted regular quality assurance audits at each site to ensure patient safety.
- Analyzed financial data to identify cost savings opportunities.
- Collaborated with other departments to develop strategies that improved efficiency across the entire organization.
- Established relationships with vendors to streamline purchasing processes.
- Maintained up-to-date knowledge of industry trends, regulations, and developments related to the delivery of healthcare services in the region.
- Reviewed research studies relevant to clinical practice standards in order to inform decisions about treatment protocols.
- Monitored daily operations at all sites to ensure they met organizational goals.
- Advocated for patients' rights by ensuring their access to appropriate care services.
- Facilitated communication between clinical staff and corporate office personnel.
- Evaluated current systems and identified areas for improvement.
- Oversaw the recruitment, onboarding, and training of new clinical staff members in the region.
- Developed policies and procedures in accordance with applicable regulations.
- Assisted in resolving conflicts between medical professionals and administrative staff.
- Organized monthly meetings with clinical directors to review performance metrics and discuss opportunities for improvement.
- Developed and maintained a regional budget for multiple clinical sites.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Interviewed applicants and made recommendations for new hires.
- Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Provided clinical oversight for many patients.
- Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
Optometric Assistant
Gossett & Ward Family Eyecare
Franklin, NC
08.2007 - 05.2009
- Educated patients on the importance of proper eye care and preventive measures to maintain healthy eyesight.
- Processed payments from patients for services rendered using point-of-sale systems.
- Provided assistance with contact lens fittings and adjustments.
- Performed preliminary tests such as visual acuity, refraction, keratometry and color vision tests.
- Assisted optometrist in patient examinations, testing and diagnosis of ocular conditions.
- Explained procedures to patients prior to performing tests or treatments.
- Recorded measurements taken during exams into electronic health records system.
- Assisted in fitting eyeglasses frames according to prescription specifications.
- Administered diagnostic medications as prescribed by the optometrist.
- Provided administrative support to the optometrist including filing paperwork, answering phones and scheduling follow-up appointments.
- Inspected eyewear for defects prior to releasing it to customers.
- Greeted patients upon arrival at the office, verified insurance coverage and collected co-payments or outstanding balances due from previous visits.
- Maintained patient records including medical histories, prescriptions, test results and other pertinent information.
- Prepared exam rooms by stocking them with necessary supplies before each patient visit.
- Demonstrated proper use of equipment used in providing services to patients.
Assistant Office Manager
Seneca Foods Corp
Janesville, WI
06.2002 - 05.2007
- Data Entry
- Schedule appointments
- Schedule staff
- Train staff
- Customer Service
- Manage Inventory
- Manage USDA contracts
- Manage Shipping and receiving docks
Apartment Manager
The Voss Company
Janesville, WI
11.2001 - 11.2003
- Manage 45 apartments at 3 complexes
- Arrange and perform building maintenance
- Manage all lease/rental agreements
- Collect monthly rents
- Problem solve between tenants
- Perform all administrative aspects for 3 complexes
Education
Bachelors - Business Administration
Herzing University
Milwaukee, WI12.2014
Optometric Technician Degree -
Madison College
Madison, WI06.2012
Bachelors - Business Management, emphasis on Healthcare Management
Southern New Hampshire University
Manchester, NHSkills
- Healthcare Practice Management
- Electronic Health Record Management
- Strategic Vision Development
- Project Management
- Effective Team Building
- Healthcare Administration
- Staffing Solutions
- HIPAA Compliance Knowledge
- Operations Management
- Epic Implementation
- Service Excellence
- Workforce Development
- Effective Team Engagement
- Program Development Expertise
- Comprehensive Budget Planning
- Learning Management Platforms
- Employee Onboarding
- Coaching Expertise
- Product Strategy Development
- Staffing Coordination
- Employee Development Strategies
- Operational Program Support
- Resource Allocation
- Strategic Development
- Conflict Resolution Skills
- Analytical Problem Solving
- Workforce Resource Management
- Relationship Building
- Revenue Optimization
- Sales Strategy Development
- Comprehensive Business Strategy Development
- Supplier Relationship Management
- Effective Interpersonal Communication
- Capital Project Management
- Cost Control Strategies
- Manage Service Contracts
- Skilled in Contract Negotiations
- Coordinating Events
- Facility Maintenance
- Cross-Functional Collaboration
- Marketing Project Management
Certification
American Board of Opticianary Certified Optician5/2012 - Present
Volunteer Experience
YMCA of Northern Rock County, Youth Coach, 2002-2020
Timeline
Team Lead/ Clinic Manager Interim
SSM Health
10.2018 - Current
Field Executive
Stanton Optical
01.2016 - 09.2018
General Manager
Stanton Optical
10.2015 - 01.2016
Multi-site Clinic Manager
Mercy Health System
06.2009 - 10.2015
Optometric Assistant
Gossett & Ward Family Eyecare
08.2007 - 05.2009
Assistant Office Manager
Seneca Foods Corp
06.2002 - 05.2007
Apartment Manager
The Voss Company
11.2001 - 11.2003
American Board of Opticianary Certified Optician5/2012 - Present
Bachelors - Business Administration
Herzing University
Optometric Technician Degree -
Madison College
Bachelors - Business Management, emphasis on Healthcare Management
Southern New Hampshire University
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