Jennifer Dwinell
Santa Fe,TN
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Server/ Server Trainer
Texas Roadhouse Restaurant
Spring Hill, TN
09.2023 - Current
- Ensures that every guest receives legendary service. Proficient use of POS. Trains New Hires to be efficient on all different aspects of Roadhouse Procedures. Follows ABC regulations for proper alcoholic beverage service.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Checked food before serving it to customers.
Internal Sales Representative
United Rentals
Spring Hill, TN
10.2022 - 05.2023
- Ensured compliance with company policies and procedures while carrying out day-to-day activities.
- Developed and maintained customer relationships through regular contact and follow-up.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
- Identified cross-selling opportunities by suggesting complimentary products and services to customers.
- Monitored competitor activities such as pricing strategies, promotional offers.
Service Professional
Olive Garden Restaurant
Spring Hill, TN
01.2019 - 11.2022
- Answered incoming calls from customers seeking help or advice about products.
- Greeted all visitors entering the store in a polite manner.
- Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
- Maintained cleanliness of store floor, fixtures, counters and displays.
- Provided helpful advice on product selection based on individual needs or preferences.
- Adhered to company policies regarding returns and exchanges while maintaining a positive attitude towards customers.
- Operated cash registers accurately to ensure proper accounting of sales transactions.
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Followed safety guidelines when handling heavy items or operating machinery.
- Maintained up-to-date knowledge of product information, pricing, promotions, inventory availability, and special orders.
- Performed opening and closing duties such as setting up the store display area and cleaning work areas at the end of each shift.
- Processed payments through credit card machines or cash registers according to established procedures.
- Organized merchandise into neat sections in order to make it easier for shoppers to find what they need.
- Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.
- Completed paperwork related to sales transactions in an accurate manner.
Education
Cosmetology -
Paul Mitchell
Rexburg, ID12-2018
Skills
- Table Bussing
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Food inspection
- Table Setting
- Food Running
- Order Management
- Beverage Preparation
- Regulatory Compliance
- POS operation
- Service prioritization
- Ordering Procedures
- Menu presentation
- Menu Memorization
- Professional Appearance
- Wine Pairings
- Price memorization
- Order Accuracy
- Sales Techniques
- Suggestive Selling
- Strong Work Ethic
- Performance Improvement
- Relationship Management
- Positive and professional
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- Quality Control
- Sales expertise
- Time management abilities
Timeline
Server/ Server Trainer
Texas Roadhouse Restaurant
09.2023 - Current
Internal Sales Representative
United Rentals
10.2022 - 05.2023
Service Professional
Olive Garden Restaurant
01.2019 - 11.2022
Cosmetology -
Paul Mitchell