Jennifer Eads
Scottsdale,AZ
Summary
Motivational Training Specialist excited to develop successful training plans and materials that meet dynamic company and employee needs. Accustomed to collaborating with managers and other departments to hone in on unique requirements. Prepared to bring blended learning techniques and knowledge in the insurance industry, including government insurance, medical, pharmacy PA/Appeal, and medical policy, as well as empathy, soft skills, and leadership development developed over 6+ years of career to a growth-oriented role.
Overview
9
9
years of professional experience
Work History
Training Specialist
CoverMyMeds
07.2017 - Current
- Developed lesson plans, instructional materials, and virtual practice tests for various roles and departments related to the training courses.
- Assisted in analyzing and assessing organizational, department, and individual training and development needs.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Facilitated virtual, in-person, and blended learning sessions.
- Utilized a variety of instructional design methodologies to create effective learning experiences.
- Designed and delivered web-based, self-directed learning materials.
Customer Service Representative
CoverMyMeds
03.2016 - 06.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of program requirements and processes and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
Customer Service Representative
RemX Specialty Staffing
09.2015 - 03.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Communication
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
Skills
- Classroom expertise
- Online training experience
- Classroom experience
- Insurance Expertise
- Benefit Investigation expertise
- Soft Skills and Empathy expertise
- Leadership development experience
- Program Planning
- Needs analysis
- Program facilitation
- Job training
- Technical training
- Training Program Design
- Training delivery
- Employee Development
Timeline
Training Specialist
CoverMyMeds
07.2017 - Current
Customer Service Representative
CoverMyMeds
03.2016 - 06.2017
Customer Service Representative
RemX Specialty Staffing
09.2015 - 03.2016
Associate of Arts - Communication
Maricopa Community Colleges - Mesa Community College
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