Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Eagle

Fayetteville,WV

Summary

Driven Logistics Supervisor offering 14 years of experience in monitoring the flow of products for efficiency. Focused on negotiating rates with freight vendors, coordinating warehouse storage, documenting shipment status and monitoring performance to maintain efficient workflow. Accomplished in delivering goods on time through expert management of deadlines by maintaining communications with warehouse employees and freight vendors.

Overview

18
18
years of professional experience

Work History

Operations Supervisor

Airspace
09.2021 - Current
  • Responsible for overseeing day to day time critical operations.
  • Managing the workflow for a team of 15.
  • Responsible for coaching and counseling team members.
  • Conducts bi-weekly audit reviews and 1x1 with team members.
  • Contributes to the team by maintaining exceeding phone metrics and workflow.
  • De-escalate client’s issue to ensure customer satisfaction.
  • Addresses customer inquiries, solves problems, and provides resolutions.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Completed bi-weekly payroll for 15 employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Patient Access Representative

Frye Regional Medical Center
08.2019 - 05.2021
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.

Logistics Coordinator

Sterling Courier Systems INC
05.2011 - 06.2017
  • Answered incoming calls while determining the type of assistance needed.
  • Determined type and amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs.
  • Maintained files and records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Provided accurate, clear and timely transportation quotations to customers.
  • Ensured timely and efficient movement of shipments.
  • Oversaw LTL and dedicated truck movements.
  • Coordinated with freight forwarders to expedite international shipments.
  • Worked with vendors to obtain optimal prices and delivery schedules.
  • Developed proposals with detailed cost estimates outlining logistics plans.

Customer Service Manager

PRC
07.2007 - 06.2010
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

Medical Assisting -

ECPI
Woodbridge, VA
01.2010

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Employee development
  • Logistics oversight
  • Customer relationship development
  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Time management

Timeline

Operations Supervisor

Airspace
09.2021 - Current

Patient Access Representative

Frye Regional Medical Center
08.2019 - 05.2021

Logistics Coordinator

Sterling Courier Systems INC
05.2011 - 06.2017

Customer Service Manager

PRC
07.2007 - 06.2010

Medical Assisting -

ECPI

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