Jennifer Easthope
Aurora,CO
Summary
Healthcare professional skilled in patient consultations and committed to delivering exceptional service. Proven ability to enhance patient experiences through effective communication and personalized care plans. Highly collaborative and results-driven, adaptable to changing needs, and known for reliability and teamwork.
Professional consultant with robust experience in patient care and service. Strong focus on team collaboration and results. Skilled in communication, empathy, and problem-solving. Adaptable and reliable, ensuring high standards and effective outcomes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
NEW PATIENT CONSULTANT II
CCRM FERTILITY
04.2022 - 11.2025
- Educated patients on fertility treatment options and processes.
- Coordinated patient consultations to assess individual needs and concerns.
- Developed personalized care plans in collaboration with medical staff.
- Streamlined patient intake procedures to enhance operational efficiency.
- Assisted in training new consultants on best practices and protocols.
- Addressed patient inquiries, ensuring accurate information delivery and support.
- Managed follow-up communications to ensure continuity of care for patients.
- Developed strong rapport with patients through active listening skills, fostering trusting relationships in the consultation process.
- Utilized effective problem-solving techniques to address any barriers to treatment adherence among patients.
- Assisted in the successful resolution of patient complaints, maintaining positive relationships and trust.
- Facilitated communication between patients and medical staff, promoting an environment of transparency and understanding.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for optimal patient care.
- Improved patient follow-up rates by implementing a comprehensive contact system.
- Demonstrated adaptability in handling various types of patients, including those with special needs or complex medical histories.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Contributed to increased clinic efficiency by assisting with administrative tasks when needed.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Registrar
Invision Sally Jobe
10.2015 - Current
- Outstanding customer service skills to greet and register patients at clinical location. Maintain administrative/clerical duties at front desk which include answering incoming calls, registering patients, scheduling appointments when needed, accepting payments, and working with multiple medical systems.
Front Office Coordinator
Open Sided MRI of Denver
09.2014 - 10.2015
- Sole front office employee at a medium volume MRI facility. Responsibilities included but were not limited to: Managing patient information, handling front office duties, completing clerical tasks, scheduling appointments, filing information, completing insurance verification and MRI pre cert for patients.
Private Caregiver / Senior health care
Kristen Gardner for Gramma Gardner-Clark
02.2014 - 08.2014
- Assisted elderly hospice client with her activities of daily living, as well as taking her to medical appointments and assorted errands. Assisted with light housekeeping and some bathing and grooming, medication reminders and meal preparation.
Private Caregiver / Senior health care
DeAnn Denton for LaNore Adamson
01.2012 - 01.2014
- Assisted family full-time with the care of elderly diabetic/dementia mother in their home. Attended to all of her needs, including but not limited to: medication management, transportation to medical appointments, errands, entertainment, activities of daily living, dressing, bathing, and meal preparation.
Support Services Representative
Sleep Center @ National Jewish Health
10.2008 - 01.2012
- Provided administrative support to a team of six doctors in a large medical facility. Scheduling, co-pay collection, and check in of all sleep clinic patients. Assured department had all pertinent patient demographic information and medical records. Obtained insurance verification and prior authorization for office visits, answered phones/triaged calls to appropriate team members, provided patients with resource material about the Sleep Center and its services. Scanned documents in to the Electronic Medical Record database, data entry, proofreading and processing of medical reports/transcription. Assisted patients in coordinating their outside medical services. Customer Service.
Administrative Assistant
William Dodson, M.D. / ADHD Treatment Center
01.2006 - 10.2008
- Sole front office staff person. Engaged in all aspects of running a medium volume, four practitioner adult and child Psychiatric practice. Scheduled all patient appointments, maintained medical records area and all files. Worked with insurance companies for medication prior authorization, updated patient database, switchboard-phone coverage, maintained co-pay and payment logs. Generated correspondence and proofread letters for medical staff. Any and all clerical duties. Light office housekeeping. Customer service.
Radiology Scheduler III
Rocky Mountain Cancer Centers
05.2004 - 01.2006
Front Desk Receptionist
Mile High Ob-Gyn
04.1999 - 05.2004
Education
500 Hour Certification - Massage Therapy
Institute for Natural Therapeutics
High School Diploma - undefined
American High School
Skills
- Over fifteen years administrative and secretarial experience within large and small offices
- Organized, detail oriented, multi-tasking capability
- Responsible, loyal, and a team player Self-starter, enjoy learning new skills, and very flexible
- Knowledge of MS Word 2007, MS Outlook, Excel, and Power Point
- Familiar with QuickBooks and MS Publisher
- Also experienced with RIS, IDX, Versys, Allscripts EMR/Scheduling, Affinity and Medisoft systems
- Typing speed 40 WPM Skilled in 10 Key Entry and Data Entry
- Strong customer service background
- Previous supervisory experience
- Insurance verification
- Appointment scheduling
- Empathy display
- Cross-cultural sensitivity
- Privacy compliance
- Healthcare
- Team collaboration
- Active listening
- Compassionate care
- Patient education
- Information protection
- Healthcare expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Registration and scheduling
- Organizational skills
- Caring and empathetic
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Reliability and dedication
- Patient confidentiality and data security
- Resolving problems
- Patient documentation
- Patient registration
- Medical insurance
- Scheduling appointments
- Documentation skills
- Organized and detail oriented
- Task prioritization
- Outbound calling
Timeline
NEW PATIENT CONSULTANT II
CCRM FERTILITY
04.2022 - 11.2025
Registrar
Invision Sally Jobe
10.2015 - Current
Front Office Coordinator
Open Sided MRI of Denver
09.2014 - 10.2015
Private Caregiver / Senior health care
Kristen Gardner for Gramma Gardner-Clark
02.2014 - 08.2014
Private Caregiver / Senior health care
DeAnn Denton for LaNore Adamson
01.2012 - 01.2014
Support Services Representative
Sleep Center @ National Jewish Health
10.2008 - 01.2012
Administrative Assistant
William Dodson, M.D. / ADHD Treatment Center
01.2006 - 10.2008
Radiology Scheduler III
Rocky Mountain Cancer Centers
05.2004 - 01.2006
Front Desk Receptionist
Mile High Ob-Gyn
04.1999 - 05.2004
High School Diploma - undefined
American High School
500 Hour Certification - Massage Therapy
Institute for Natural Therapeutics