Jennifer E. Brown
Orlando,FL
Summary
Knowledgeable of Security Operations & Director of Housekeeping, with a solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Operations Manager/ Orange County Client Manager/Fleet Manager
Allied Universal Security
06.2022 - Current
- eCompliance driven book of business.
- Have collaborated with the County, to create a more inclusive compliance training structure for my officers.
- Have been able to bring my contract to 100% compliance after only being on the account for 6 months.
- Was able to close out the audit that AUS had going on for years, with my timely responses and updated information, that was provided to the Auditors.
- Responsible for supervising, training, and operations at the assigned post in accordance with post orders, client instructions and following all internal procedures.
- Assigns work tasks to security professionals and directs their work throughout the day.
- Responsible for getting the security officers up to date on their training and Academy Compliance, including but not limited to JSA, OJT, Safety, Core and S.T.O.P. Program, PAR, PreA Block, CJIS, etc.
- Responsible for maintaining accurate and up to date training records for Corrections and Juvenile Assessment Center.
- Responsible for supervising, motivating, coaching
- Responsible for evaluating the work performance of security professionals and making decisions regarding assignments.
- Conduct interviews, processing new hires, setting up and coordinating D&G courses for new and existing officer to be compliant.
- Oversee all reports, logs and pass downs are generated by and for the Security Department.
- Responsible for ordering and logging uniforms to officers.
- Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns.
- Responsible for Incident reports of PAR interactions and assist with investigations, as directed by the Client, PAR Master Trainer, Corporate or HR Director.
- Responsible for maintaining positive relationships between the client and security professionals through frequent client contact and support.
- Responsible for setting up a Smartsheet Process in which I work directly with the client, to assure our passing score of the Comptrollers Audits.
- Operated and regularly worked with multiple programs including but not limited to: Winteam, DOMO, iCIMS, Mercury, Edge, Courier, ADX, SharePoint, and Microsoft Office.
- Responsible for all preventative maintenance on fleet vehicles, damage or accident reports and repairs, review all camera footage, dispatching drivers, tracking milage and fuel consumption, replacement and disposal of fleet vehicles.
Owner/ Director of Housekeeping/Executive Housekeeper/Environmental Cleaning/Commercial Cleaning
Feather Dusters Cleaning Solutions
01.2000 - 06.2022
- Domestic Cleaning:
- General House Cleaning: Routine tasks like dusting, vacuuming, mopping, and cleaning bathrooms and kitchens.
- Deep Cleaning: A more thorough cleaning that addresses areas often missed during regular cleaning, like cleaning behind appliances or scrubbing grout.
- Spring Cleaning: A seasonal, comprehensive cleaning often done in preparation for warmer weather.
- Move-In/Move-Out Cleaning: Preparing a property for a new resident or ensuring it's clean for the previous resident to leave.
- Laundry Services: Washing, drying, and folding laundry using commercial equipment.
- Decluttering: Organizing and removing unnecessary items to create a more functional and tidy space.
- Commercial Cleaning:
- Janitorial Services: Includes sweeping, mopping, vacuuming, dusting, emptying trash, cleaning restrooms, and wiping surfaces.
- Custodial Services: Replacing light bulbs. Addressing minor plumbing issues. Maintaining and repairing equipment. Monitoring building security and safety.
- Health Care Facilities: Rigorous protocols to prevent the spread of infections, focusing on thorough cleaning and disinfection of high-touch surfaces and patient care areas, using specialized equipment and supplies.
- Biohazard Clean Up: Specialized cleaning, sanitization, and deodorization of areas contaminated with potentially harmful biological materials like blood, bodily fluids, and other hazardous substances, ensuring safe and thorough remediation.
- Waste Disposal: Proper disposal of medical waste is crucial to prevent the spread of infections.
- Environmental Cleaning Programs: Elements like organization, staffing and training, infrastructure and supplies, policies and procedures, and monitoring, feedback, and audit.
- Legal Office Cleaning: Maintaining cleanliness in office spaces, including desks, floors, restrooms, and common areas.
- Janitorial Cleaning: Routine maintenance and cleaning tasks that keep commercial spaces neat, sanitary, and organized.
- Construction Cleaning: Cleaning up after construction projects, removing debris and dust.
- Event Cleaning: Preparing a venue for an event and cleaning up afterwards.
- High Profile Clientele: Clients who are well-known, influential, or attract a lot of attention, often celebrities, public figures, or successful business owners.
- Specialized Cleaning:
- Carpet Cleaning: Removing dirt, stains, and allergens from carpets and rugs.
- Window Cleaning: Cleaning both interior and exterior windows.
- Upholstery Cleaning: Cleaning fabric-covered furniture like sofas and chairs.
- Pressure Washing: Cleaning hard surfaces like patios, decks, and siding with high-pressure water.
- Standard Cleaning: Clean before guests arrive and after they leave "turnover cleaning".
- Mid-Week Cleaning: Mid-week cleaning services, instead of your normal daily housekeeping.
- Trash and Towel Service: "trash and towel" service, where trash is emptied and towels are replaced, but a full cleaning is not performed.
- Full Cleaning: For longer stays, full cleaning services may be provided, including cleaning bathrooms, vacuuming, mopping, and dusting.
- Housekeeping Credits: Housekeeping credits to cover the cost of cleaning a unit, with owners receiving credits annually, biennially.
- Cleaning Standards: Electrostatic disinfection machines, to maintain high cleanliness standards.
- Common Area Cleaning: Common areas, ensuring a welcoming environment for guests.
- Resort Cleaning Software: Some resorts use software to streamline housekeeping operations, allowing owners to schedule cleans, add notes for cleaners, and manage payroll.
- To Name A Few Resorts We Serviced:
- Wyndham Resorts: Start up and Low Staffing Cleaning
- Holiday Inn Saint Louis Six Flags IHG Global Brands: Start up and Low Staffing Cleaning
- Stonebridge Village Condominiums: Start up and Low Staffing Cleaning
- Faria Resort: Start up and Low Staffing Cleaning
Real Estate Sales Agent/Property Management
Coldwell Banker Real Estate Sales
01.2005 - 01.2007
- Property Management:
- Experience with the operations of residential or commercial properties
- Responsible for overseeing the maintenance and upkeep of properties
- Tenant satisfaction
- Scheduling routine maintenance landscaping, replacing roof tiles or changing air vents.
- Overseeing a team of resident and maintenance staff and enforcing rental terms.
- Collecting Rent and/or Dues
- Experience with property management software
- Knowledge of laws and regulations at state and federal government levels to eliminate discrimination associated with buying, selling, property
- Skill or experience with renting and selling
- Knowledge of the federal tax credit program intended to incentivize the development and construction of affordable rental housing.
- Skill or experience with negotiation, typically in a business, financial, or legal context
- Knowledge and experience in the area of law that details the rights and duties of landlords and tenants.
- Experience or skill performing administrative tasks such as answering phones, scheduling appointments, or maintaining records.
- Sales:
- Assist clients with property sales and development
- Hold open house inspections, instructing clients on best practices for selling success and liaising between renters/owners and prospective buyers for property inspections
- Preparation of legal documents including listings and sales contracts
- Provide legal, economic and market advice to prospective clients
- Liaise with lenders, home inspectors and pest controllers prior to contract negotiations
- Ensuring terms and conditions of agreements are met
- Maintaining and liaising with clients, building relationships with clients to encourage returning business
- Coordinate property closings and overseeing document signing
- Analyze market trends to determine competitive market prices
- Set up and organize events to promote myself as an established agent as well as Apartment Complex and New Subdivision Build ups.
- Worked for several Apartment Companies around the Greater St. Louis as a fill up leasing agent.
Executive Assistant/Expense Coordinator/Switch Board Operator
Forest Pharmaceuticals
01.1995 - 01.2000
- Developed phone directory for corporate and remote offices as well as the front desk training manual, greeted and directed inbound calls as well as walk-Ins and vendors, dispatch & directed warehouse activities
- Promoted to expense coordinator
- Directly in charge of auditing the expense accounts for over 800 sales individuals & management team, release/withdraws of expense accounts to payroll as well as setting up and creating payroll/expense accounts
- Manage corporate schedules and meetings; arrange travel plans as well as secretarial & executive assistant duties
- Promoted to medical sales representative
- Medical Sales Representative Present, responsible for but not limited to:
- Promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends Continuously improve through feedback
Assistant Store Manager/Operations Manager/Layaway Manager
Ventures Store
06.1988 - 01.1995
- Completed store operational requirements by scheduling and assigning employees, following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts, maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Contributes to team effort by accomplishing related results as needed.
Education
High School Diploma -
Mc Cluer Senior High
Florrisant, MOSkills
- MS Word
- Yardi
- MS Excel
- Human Resources
- Switch Board Operator
- MS Office
- DOMO
- Onboarding
- Collection
- Security
- AR/AP
- Dispatch
- Customer Service
- Management
- Heliaus
- EHub
- Recruiting
- Payroll
- Accounting
- Bookkeeping
- All office equipment
- Data Entry
- Verian
- Edge
- Power Point
- Point of Sale
- Troubleshooting
- Typing
- 10-Key Punch
- Retail
- CCTV
- ICIMS
- Marketing
- Sales
- Ordering
- Inventory Control
- Cleaning
- Hospitality
- WINTeam
- Hireview
Certification
- CPR
- Class D Security License
- TWIC Card
Timeline
Operations Manager/ Orange County Client Manager/Fleet Manager
Allied Universal Security
06.2022 - Current
Real Estate Sales Agent/Property Management
Coldwell Banker Real Estate Sales
01.2005 - 01.2007
Owner/ Director of Housekeeping/Executive Housekeeper/Environmental Cleaning/Commercial Cleaning
Feather Dusters Cleaning Solutions
01.2000 - 06.2022
Executive Assistant/Expense Coordinator/Switch Board Operator
Forest Pharmaceuticals
01.1995 - 01.2000
Assistant Store Manager/Operations Manager/Layaway Manager
Ventures Store
06.1988 - 01.1995
High School Diploma -
Mc Cluer Senior High
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