Summary
Work History
Education
Skills
Languages
Community Service
Timeline
Generic

Jennifer Eby

Haworth,NJ

Summary

More than 25 years of diverse experience leading initiatives, launching start ups, building brands, driving improvements strategically and tactically with customized solutions. Specialty in modern luxury hospitality with premium and luxury brands on all aspects of the client omnichannel experience.

Work History

Owner & Managing Director

J. Eby Consulting
  • Consult with clients to assess needs and propose optimal solutions.
  • Consistently deliver results using data driven insights, onsite observation, DiSC, and coaching for sustainable and measurable improvements. For example, Improved customer experience in NER propelling Mercedes-Benz to #1 in SSI and to #5 in CSI. Achieved 30% greater increase in SSI at participating dealerships over region and national average.
  • Facilitate & Coach Porsche Brand Ambassador Training.
  • Delivered new product launch training for Taycan and Cayenne models.
  • Led large scale initiatives, executive culture summits, & focus groups.
  • Conducted voice-overs for Bentley, Lamborghini & Porsche WBT.
  • Created brand strategies, established partnerships, wrote press releases and social media campaigns for Integrated Sports Media.

Senior Vice President, New Business Development

Jack Morton Worldwide Inc.
  • Directed New Business Development Group and experiential marketing strategies including cause marketing initiatives and branding campaigns.
  • Signed first account within 30 days.
  • Created internal branding campaign, “You Don't KnowJack.”
  • Guest Speaker at Women's Automotive Association, NY Auto Show; Keynote Speaker on External Branding and Community Engagement, DCH Auto Group National Meeting.

Director, Retail Solutions

JD Power & Associates
  • Led Retail Solutions Team & implementation of performance improvement strategies and initiatives.
  • Formed strategic partnerships to drive business development.
  • Published Owner Loyalty White Paper (Online Auto Review- DealerEdition).
  • Mentoring approach and style recognized as company best practice.

National Field Manager

JD Power & Associates
  • Managed and trained 100+field reps for in-dealership certification initiative.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Tracked key performance indicators and enforced quality control measures.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues

National Field Manager

General Motors (GMCUV)
  • Built Field Team and Dealer Network for GM Certified Used Vehicle Brand.
  • Collaborated with multiple departments and divisions within GM to meet operational objectives.
  • Managed field operations, dealer development, training strategies, merchandising, and brand compliance.
  • Enrolled over 1200 Dealers in less than 2 years.

Audi Dealer Operations Manager

Volkswagen Group Of America
  • Led Sales, Service and Parts Team, directed monthly production orders, managed wholesale operation, inventory management, dealer development, advertising, and customer satisfaction initiatives across four-state territory in Atlantic Region.
  • Identified issues, concerns or areas for improvement and worked with team to resolve.
  • Managed inventory and supply chain to achieve timely and accurate delivery of goods and services.

Volkswagen District Sales Manager

Volkswagen Group Of America
  • Number one Volkswagen District Sales Manager in overall retail and wholesale performance in Eastern Zone.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Achieved 114% of objective in total retail sales versus Zone's 97%.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Represented VW on National Television-United Cerebral Palsy Telethon.

Volkswagen Sales and Marketing Training Manager

Volkswagen Group Of America
  • Top ranked Training Manager and recipient of performance bonus award.
  • Exceeded Zone objectives training over 700 retailers in the NE and Western Zones.
  • Produced Sales Guild award events, annual competitions including Fahrvergnugen Feud & created guerilla-marketing initiatives on college campuses successfully driving traffic into local dealerships.
  • Published monthly newsletter.

Volkswagen Master Salesperson & Manager

Cavalier Cars
  • Number one Volkswagen Salesperson for five years in sales and customer satisfaction.
  • One of nine sales professionals out of four thousand in United States awarded elite Master Salesperson honor.
  • Led dealership to top ten ranking in volume and customer satisfaction.

Podcast Creator and Host

Warrior's Day Off Podcast
  • Produce Podcast Episodes featuring inspiring stories of hope, courage, strength, and survival,
  • Conduct research, write content & interview guests,
  • Created recording studio, perform sound mixing and editing using Apogee mixer and Pro-tools.
  • Launched podcast hosting, created warriorsdayoff.com website.
  • Over 7000 followers in 51 countries.

Education

BA, School of Communication, Journalism -

The American University
Washington, DC

Skills

  • Leadership
  • Coaching
  • New Business Development
  • Strategy
  • Training
  • Branding
  • Retail Sales & Management
  • Podcast Host

Languages

English & French

Community Service

  • Unsung Hero Recognition Award (Russ Berrie Making a Difference)
  • Women's Rights Information Center, Honoree
  • Habitat for Humanity Bergen County, Board Member
  • Friends of Montessori Foundation, President

Timeline

Owner & Managing Director

J. Eby Consulting

Senior Vice President, New Business Development

Jack Morton Worldwide Inc.

Director, Retail Solutions

JD Power & Associates

National Field Manager

JD Power & Associates

National Field Manager

General Motors (GMCUV)

Audi Dealer Operations Manager

Volkswagen Group Of America

Volkswagen District Sales Manager

Volkswagen Group Of America

Volkswagen Sales and Marketing Training Manager

Volkswagen Group Of America

Volkswagen Master Salesperson & Manager

Cavalier Cars

Podcast Creator and Host

Warrior's Day Off Podcast

BA, School of Communication, Journalism -

The American University

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