Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Jennifer Eckels

Renfrew,PA

Overview

38
38
years of professional experience
1
1
Certification

Work History

Technical Talent Liaison and Staffing Manager

Performance Review Institute
Warrendale, PA
10.2022 - Current
  • The Technical Talent Liaison and Staffing Manager is the primary contact for global technical talent, such as auditors, instructors, and other partners. This position also interfaces between the organization’s talent needs and the qualification process to have the necessary skills to meet organizational and stakeholder needs, while ensuring the technical talent pool is fully utilized and operating effectively. This position manages the Technical Talent Staffing department and engages as part of the organization-wide human resource team when needed.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Scheduled or conducted new employee orientations.
  • Conducted interviews with potential talent to assess skills, knowledge, experience, and qualifications.
  • Coordinated communication between internal departments regarding staffing needs for upcoming projects or initiatives.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.

Talent Acquisition Manager

Performance Review Institute
Warrendale, PA
09.2019 - 10.2022
  • Oversee the Technical Talent Staffing department and collaborate with the organization-wide human resource team.
  • Advised senior leadership on staffing strategies for current and future organizational needs.
  • Recruited and screened potential candidates for open positions.
  • Collaborated with hiring managers to determine staffing needs and job requirements.
  • Attended conferences, workshops, and special events to recruit qualified candidates for company.
  • Performed data analysis of metrics related to recruitment efforts.
  • Managed the onboarding process for new hires including paperwork completion, orientations.
  • Maintained applicant tracking system database records.

Talent Acquisition Specialist

Performance Review Institute
Warrendale, PA
10.2017 - 12.2018
  • Be responsible for developing and implementing independent contractor talent acquisition activities dedicated to providing a highly qualified independent contractor workforce for the PRI Industry Managed Programs, including Nadcap, MedAccred, CAAP, and TPG. This includes.
  • Researching recruitment methods,
  • Partnering with internal stakeholders to identify needs.
  • Leveraging external relationships,
  • Developing marketing strategies and materials in conjunction with the Manager, Marketing & Communications,
  • Recruiting and onboarding candidates, and assessing independent contractor satisfaction.

Staffing Coordinator

Performance Review Institute
Warrendale, PA
08.2008 - 12.2016
  • Manage the candidate website, communicate daily with candidates to achieve the completion of applications, and review and screen applications with hiring staff for a final decision.
  • Schedule and execute onboarding processes, including preparing and sending new contractor auditor packages.
  • Designed and implemented comprehensive training plans, meticulously tracked and documented all training activities, and ensured that evaluations were completed, signed, and filed by established procedures.
  • Maintained relationships with current and potential vendors to source candidates for open positions.
  • Prepared reports on staffing metrics, including turnover rates and hiring costs, for management review.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Support hiring staff in identifying staffing needs and recruitment plans, including publication research, posting of advertisements, and processing of all resignations and terminations.
  • Focal point for communication PRI/Nadcap informaiton specific to auditor issues.
  • Coordinate annual auditor conference to ensure PRI needs as defined by the Nadcap group are logistically met, to include conference room set up, equipment, auditor communication, training schedules, meals, etc.
  • Contribute to overall operations by maintaining records and creating reports, providing data for budget planning, etc.
  • Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.

Team Support CSR

Performance Review Institute
Warrendale, PA
01.2007 - 12.2007
  • Assist the Auditor Planning and Control Administrator in a professional and efficient manner by acting as the main focal point for scheduling of Nadcap audits including the assigning of qualified auditors, tracking of auditor availability and aligning auditor assests to achieve cost effective scheduling.
  • Assist with administrative activities throughout QPL processing in a professional and timely manner
  • Provide secretarial and administrative support for Scheduling day-to-day operations, meetings, training sessions to include logisitic support, agenda, minutes, etc.
  • Assist in the resolution of issues that would impede the conduct of an audit to include ensuring audit fees are paid prior to audit being conducted, ITAR/EAR status is designated and Supplier agreement accepted.
  • Assist with meeting budget goals in an accurate and timely manner by insuring collection of audit fees and penalties.

Secretary

Performance Review Institute
Warrendale, PA
01.2005 - 08.2006
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Developed and implemented new phone processes using data analytics of all incoming calls and developed a streamlined process using voice message details for various departments.

Secretary Coordinator

William Kaneski Agency
Beaver, PA
01.2003 - 09.2004
  • Provided administrative support to executive staff by preparing reports, conducting research projects, and handling confidential documents.
  • Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
  • Developed and maintained filing systems to ensure efficient retrieval of information.
  • Managed and maintained calendars, organized meetings, and scheduled appointments.

Administrative Assistant

McMillen Liken Employment Agency
Bridgewater, PA
11.2002 - 04.2003
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Processed annuity application and updated life insurance statements.
  • Created mass mailings for sales and marketing.

Office Assistant

Horace Mann Insurance
Bridgewater, PA
06.1997 - 07.2002
  • Responsible for office functions
  • Daily serviced all incoming calls on Automobile, Homeowners, and Life Insurance products.
  • Created client mailings and follow up calls.
  • Scheduled sales appointments
  • Record daily income for all product lines
  • Responsible for overseeing part-time employees and their office duties.
  • Supported agent at various academic events.

Bank Teller

Reeves Bank
Chippewa, PA
10.1992 - 11.1997
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Head Bank Teller

Bank of America
Bourbonnais, Illinois
08.1987 - 09.1992
  • Ensured accurate end-of-day cash reconciliation for tellers, vaults, and ATMs.
  • Conducted staff meetings, and created monthly reports.
  • Created and managed staff work schedules.

Education

Diploma - Business Information Specialist

DCI Career Institute
Beaver Falls, PA
12-2004

High School Diploma -

Plainfield High School
Plainfield, IL
06-1981

Skills

  • Cross-functional coordination
  • Onboarding expertise
  • Talent assessment
  • Brand representation
  • Performance tracking
  • College recruiting

Affiliations

  • 2008-2015: Volunteer at Victory Family Church in teaching church members the Dave Ramsey Financial Peace Program
  • 2016-2018: Lead a women's bible study group, weekly
  • 2021-2023: Sonoma Valley Homeowners Association Board Member

Certification

  • 2019, SHRM Talent Acquisition: Creating Your Organization's Strategy Certification
  • January 28-30, 2013, Attending American Management Association Course: Recruiting, Interviewing, and Selecting Employees.
  • 1988 - 1991: Yearly training completion at First American Bank. Coursework in Teller Training, Bank Secrecy Act, and Currency Transaction Reporting.

Timeline

Technical Talent Liaison and Staffing Manager

Performance Review Institute
10.2022 - Current

Talent Acquisition Manager

Performance Review Institute
09.2019 - 10.2022

Talent Acquisition Specialist

Performance Review Institute
10.2017 - 12.2018

Staffing Coordinator

Performance Review Institute
08.2008 - 12.2016

Team Support CSR

Performance Review Institute
01.2007 - 12.2007

Secretary

Performance Review Institute
01.2005 - 08.2006

Secretary Coordinator

William Kaneski Agency
01.2003 - 09.2004

Administrative Assistant

McMillen Liken Employment Agency
11.2002 - 04.2003

Office Assistant

Horace Mann Insurance
06.1997 - 07.2002

Bank Teller

Reeves Bank
10.1992 - 11.1997

Head Bank Teller

Bank of America
08.1987 - 09.1992
  • 2019, SHRM Talent Acquisition: Creating Your Organization's Strategy Certification
  • January 28-30, 2013, Attending American Management Association Course: Recruiting, Interviewing, and Selecting Employees.
  • 1988 - 1991: Yearly training completion at First American Bank. Coursework in Teller Training, Bank Secrecy Act, and Currency Transaction Reporting.

Diploma - Business Information Specialist

DCI Career Institute

High School Diploma -

Plainfield High School

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