Jennifer Eckhart
Mt Dora,FL
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
24
24
years of professional experience
Work History
Multi Site Property Manager
NM Residential
01.2019 - Current
- Oversee all areas in a apartment community
- Implemented resident retention programs that fostered a sense of community among tenants and resulted in higher renewal rates.
- Improved overall workflow efficiency by implementing new software solutions for rent collection data management systems streamlining communication between onsite teams headquarters.
- Maintained a strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties.
- Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
- Liaison Between Regional Manager, residents and vendors: Resolve any issues
- Coordinate, negotiate and maintain vendor contacts for goods and services within budgetary constraints
- Schedule property and grounds maintenance, ensuring contract standards are met/exceeded
- Prepare 3 days notices, collections , stipulations
- Microsoft Office - Word / Excel / Outlook / Publisher / PowerPoint/Outlook
- MRI/ Corelogic /LRO/ Bluemoon/ Lead Managment/ Call Max/Neighborly/ADP / Entrata
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Marketing, chamber events and networking in community events
- Collaborated with ownership groups to provide accurate financial reporting and updates on property performance metrics.
- Conducted regular site visits to assess property conditions, identify potential issues or areas of improvement, and ensure adherence to company standards.
Jan Pro Franchisee Owner
10.2015 - Current
- Manage all Financial areas , payroll, insurance and taxes
- Contract management and networking (Currently managing 20 accounts)
- Building and maintaining a strong relationship with clients
- Network in local community to increase profile and bottom line profits
- Inventory, monthly orders
- Weekly inspections
- Marketing – flyers, postcards, marketing cubes, brochures, etc
- Microsoft Office - Word / Excel / Outlook / Publisher / PowerPoint
- Quick Books, Great Plains, ADP, BenefitPoint, Lotus Notes, Camtasia Video Production, Adobe
Account Services Specialist
Sprint/Nextel
08.2007 - 01.2012
- Handle inbound calls to resolve the customer issues to prevent repeat callers
- Resolve the customer billing, coverage and equipment issues
- Act as point of contact when the supervisor is out for a team of 10 to 14 employees
- As point of contact, handle escalation calls, answer questions, and help low performing employees improve by side by side and roll playing with them
- Asked to be part of the VP forum from January 2010 to January 2011
- Became a BRT representative in February 2011
- As a member of BRT, billing research to approve or decline adjustment requests above $25, review and verify faxed material provided by customers, approve or decline Airave orders and upgrade reset requests
- Became a part of The Containment Queue representative in April 2011
- As member of Containment Queue, assisting Account Service representatives with various questions to help better assist customers, containing issues in Account Services to make sure they are resolved to prevent repeat callers, providing additional resolutions to customers to provide resolution and help Account Service representatives retain customers
Customer Service Representative
Any Kind of Checks Cashed
01.2001 - 01.2005
- Worked as a Customer Service Representative
- Responsible for cash/checking deposits, processing loan payments, opening accounts, getting direct deposits accounts activate atm/debit cards
- Cash handling, customer service, balance drawer, petty cash, and place orders for inventory
- Initially hired as entry-level teller; promoted due to accuracy, speed, and skills
- Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, FPL, and Notary
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05-2001
Skills
- Property inspections
- Efficiency enhancement
- Efficient rent collection
- Property management proficiency
- Lease administration
- Resident retention
- Fair housing compliance
- Customer service-focused
- Lease renewals
- Property tours and inspections
- Property management
- Multi-family property management
- Staff management
- Team collaboration
- Problem-solving
Timeline
Multi Site Property Manager
NM Residential
01.2019 - Current
Jan Pro Franchisee Owner
10.2015 - Current
Account Services Specialist
Sprint/Nextel
08.2007 - 01.2012
Customer Service Representative
Any Kind of Checks Cashed
01.2001 - 01.2005
High School Diploma -
Palm Beach Lakes High School
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