Jennifer Edgell
Mentor,OH
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
21
21
years of professional experience
Work History
Manager of Operations/Assistant to President
Ladies & Gentlemen Salon & Spa
09.2003 - Current
- Help in day-to-day operations inside and outside of company
- Including marketing, community events, employee recruiting, employee onboarding and offboarding, termination, HR support, salon software management, employee scheduling, sales projections, administrative support to President & CFO of company, great ability to multitask, strong verbal and written skills
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Cosmetology courses
Brown Aveda Institute
Mentor, OHSome College (No Degree) - Business Management Courses
Lakeland Community College
Kirtland, OH01-2026
Skills
- Business Management
- Process Improvement
- Performance Analysis
- Schedule oversight
- Team Leadership
- Staff training/development
- Customer Service Management
- Customer Relations
- Hiring and Onboarding
- Relationship Building
- Organizational Structuring
- Recruitment
- Operations Oversight
- Goal-Oriented
- Sales Development
Activities
- Mentor Area Chamber of Commerce, Board of Directors, Active
- United Way Women United, Vice Chair, Active
- Leadership Lake County Signature Program, Graduate, 2013
Timeline
Manager of Operations/Assistant to President
Ladies & Gentlemen Salon & Spa
09.2003 - Current
Cosmetology courses
Brown Aveda Institute
Some College (No Degree) - Business Management Courses
Lakeland Community College
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