Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Edwards

Salemburg,North Carolina

Summary

Professional and knowledgeable Front Desk Coordinator offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

19
19
years of professional experience

Work History

Front Desk Coordinator

Sampson Regional Medical Center
01.2024 - Current
  • Front Desk Coordinator is responsible for all front desk functions as well as assisting with patients care when called upon by the physician.
  • Coordinates patient flow and ensures care is delivered safely, effectively and efficiently.
  • Collects patient data, demographics, insurance information, and payments.
  • Accurately enters the obtained information into the electronic health record.
  • Performs duties within the framework of SRMC policies and procedures and current standards.
  • Transitions between practices and performs other duties as needed.
  • Answers phones in a professional manner and take accurate notes for messages.
  • Communicates patients request through a computer system or verbally to providers.
  • Coordinates and schedules patients appointments in an effective manner.
  • Maintain patient confidentiality. Initiate referrals and requests by providers.
  • Adhere to HIPPA/Confidentiality guidelines.


Store Manager

Courtney's Boutique Of Roseboro
07.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Certified Teacher Assistant/Bus Driver

Sampson County Schools
08.2019 - 12.2023
  • Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
  • Established strong relationships with parents through effective communication about their child''s academic progress.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route.

Human Resources Assistant(Military/OA)

46th AG Reception Battalion
11.2004 - 06.2008
  • Performs customer service skills at all times.
  • Perform a wide variety of clerical tasks pertinent to processing personnel actions.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Answered and redirected incoming calls to the appropriate personnel.
  • Redirects incoming mail to the appropriate area.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Organized new employee orientation schedules for new hires.
  • Uses database and or spreadsheet software to record, revise, correct, merge, and print.
  • Assisted with benefit enrollment.


Education

Associate of Applied Science - School Age Education

Fayetteville Technical Community College
Fayetteville, NC
05.2022

Skills

  • Customer Service
  • Multi-Line Phone Systems
  • Team Player
  • Administrative Skills
  • Scheduling appointments
  • MicroSoft Outlook
  • Microsoft Word

Timeline

Front Desk Coordinator

Sampson Regional Medical Center
01.2024 - Current

Certified Teacher Assistant/Bus Driver

Sampson County Schools
08.2019 - 12.2023

Store Manager

Courtney's Boutique Of Roseboro
07.2017 - Current

Human Resources Assistant(Military/OA)

46th AG Reception Battalion
11.2004 - 06.2008

Associate of Applied Science - School Age Education

Fayetteville Technical Community College

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