Jennifer Edwards
Henderson,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Offering strong foundation in management principles and outstanding problem-solving abilities, eager to learn and develop in branch operations setting. Brings ability to quickly grasp industry-specific knowledge, delivering operational efficiency and customer satisfaction. Ready to use and develop skills in leadership and process improvement in the branch operations manager role.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Sale and Service Manager
First Citizens Bank
03.2024 - Current
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Operations Sale and Services
First Citizens Bank
12.2020 - 03.2024
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Developed strategic plans for day-to-day financial operations
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Complied with established internal controls and policies
- Offered strong customer service skills, keeping customers satisfied and increasing sales annually
Sales and Service Representative II
First Citizens Bank
03.2005 - 12.2020
- Kept senior managers informed about sales activities and current inventory
- Answered in-depth questions about company offerings, service policies and benefits of each plan
- Cross-trained and provided backup support for organizational leadership
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Cosmetology License - Cosmetology
Vance Granville Community College
Henderson, NC06.1994
Skills
- Cash handling expertise
- Staff Management
- Relationship building and management
- Team leadership
- Problem-solving
- Coaching and mentoring
Certification
Notary 2024
Timeline
Operations Sale and Service Manager
First Citizens Bank
03.2024 - Current
Operations Sale and Services
First Citizens Bank
12.2020 - 03.2024
Sales and Service Representative II
First Citizens Bank
03.2005 - 12.2020
Cosmetology License - Cosmetology
Vance Granville Community College