Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Edwards

Cape Coral,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure the best position that suits me and ready to help the team achieve company goals.

Overview

11
11
years of professional experience

Work History

Personal Banker

Wells Fargo
08.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Verified customer identity and reviewed documentation for accuracy.
  • Greeted customers and delivered information about new account processes.
  • Presented new and additional products and services to existing customers.
  • Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Lead Teller

Wells Fargo
11.2015 - 08.2024
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Introduced customers to other bank team members to help meet financial needs.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Counted, verified and handled bank deposits and armored car transactions.

Cashier

Publix
11.2013 - 10.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the store.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Volunteer

Lee Health Hospital
09.2014 - 10.2015
  • Demonstrated adaptability by quickly adjusting to changing circumstances within the hospital.
  • Positively impacted the lives of countless patients within the hospital by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
  • Took and followed detailed directions from others.
  • Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all employees and patients.
  • Supported nursing staff by delivering meals and supplies, contributing to patient care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Education

Bachelor of Science - Accounting

South West Florida College
Fort Myers, FL
06.2015

Skills

  • Customer Service
  • Staff Training
  • Transaction Overrides
  • Relationship Building
  • Cash Shipment Balancing
  • Trustworthy and Honest
  • Cash Handling Accuracy
  • Regulatory Compliance
  • Decision-Making
  • Coaching and Mentoring
  • Mitigating Risks
  • Branch ATM Operation

Timeline

Personal Banker

Wells Fargo
08.2024 - Current

Lead Teller

Wells Fargo
11.2015 - 08.2024

Volunteer

Lee Health Hospital
09.2014 - 10.2015

Cashier

Publix
11.2013 - 10.2022

Bachelor of Science - Accounting

South West Florida College

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